Senior Director of Support
Virtual Vocations Inc
Leading a global team, the full-time Senior Director of Support for Strategic Accounts will be responsible for enhancing the support delivery experience for high-value enterprise customers, driving proactive engagement, and optimizing retention through strategic partnerships and innovative support models in a remote work environment. Key responsibilities Lead the global tier 3 technical support team to resolve complex support cases for major accounts Translate enterprise business objectives into actionable support roadmaps to enhance customer loyalty Build strategic partnerships with executive leaders across various departments to align support services with corporate growth targets Required qualifications Bachelor's degree in Computer Science, Engineering, or a related field 15+ years of experience in technical support, customer success, or professional services 8+ years of leadership experience managing global operations or teams Experience supporting enterprise software deployments within Fortune 500 companies Proven ability to navigate operational ambiguity and lead organizational change initiatives
Vacancy posted 15 hours ago
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