IT & Cloud Support Analyst I

Job Description

Job Description

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We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward-thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance.

Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.

We offer a Full Benefits package including:

• Competitive Employee Health Insurance options including dental
• 100% company paid vision plan
• 401K plan with generous company match and no vesting period
• 100% company paid life insurance
• 100% company paid long and short-term disability insurance
• Training allowance
• PTO and more

IT & Cloud Support Analyst I

We are hiring an IT & Cloud Support Analyst I for an AI Reliability team to support our US government customers and drive reliability through processes and systems that ultimately deliver stability to our platforms. You'll join a creative, fast-moving, solutions-oriented group that supports this mission across products and infrastructure.

Leveraging Jira, AWS, Azure, and internal purpose-built tools, you'll provide IT support by serving as the primary point of contact for end-user issues, diagnosing infrastructure or application problems, managing user access, and tracking support tickets through resolution. The ideal candidate pairs a curious mind with a drive to understand complex problems, a passion for clear documentation, and a genuine desire to make people happy, while protecting operational integrity in a fast-paced, high-security environment.

Responsibilities:

• Own the support queue as first point of contact: new account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting
• Run daily smoke tests, monitor internal channels or dashboards, and escalate incidents
• Create and update technology documentation for customers
• Work with our dev team to integrate into their development cycle as a product tester
• Monitor our cloud infrastructure to triage and remediate issues as they surface
• Proactively suggest and implement improvements to the environments
• Coordinate across many different teams to champion and drive outcomes

Minimum Requirements:

• 2 years of experience on a help desk, or as a sysadmin, or DevOps engineer
• An Associate's or Bachelor's degree in a related field
• Familiarity with ticketing systems (Jira Service Management), cloud infrastructure, and interpreting dashboards and logs
• Ability to be onsite 5 days per week, and work either a morning (6a-2p) or afternoon shift (2p-10p)

Nice to have:

• U.S. citizenship and an active security clearance, or willingness and eligibility to obtain one
• Experience working within cleared facilities

This role will be onsite in downtown St. Louis and will require 5 days in office each week. Compensation for this position is $26.46 - 33.60 depending on experience and clearance level.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”

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