Recreation Programmer - Aquatics

Hiring Rate: $20.7024 - $30.0203 Hourly FULL HIRING RANGE: $20.7024 - $30.0203 Hourly This posting may close at any time once a sufficient number of applications have been received. Join the City of Allen—a vibrant community of over 100,000 residents where strong economic growth, excellent schools, and an exceptional quality of life make it a great place to live, work, and play. Our mission is simple: “To achieve excellence in managing community development and city services, continually enhancing the quality of life and public confidence.” At the City of Allen, our employees bring the PRIDE values to life: People First – Prioritizing others Respect – Treating everyone with courtesy and dignity Integrity – Serving with honesty and trust Deliver – Following through and exceeding expectations Excel – Driving innovation and continuous improvement We do Work that MATTERS! Join a team that serves our community and makes a real impact every day. Learn more about the City of Allen at allentx.gov. Purpose of the Position The purpose of this position is to maintain the integrity of the City's guest service operations. This is accomplished by organizing and coordinating memberships and patron inquiries, providing customer service to new and current members, assisting with front desk operations, completing new member contracts, and supervising part‑time and full‑time employees. Other duties may include answering phones, opening and closing facilities, training new employees on computer systems, and interfacing with other City employees and citizens. This position provides direction to other employees. Responsibilities Oversees the daily operations of the Swim School program by planning, organizing, and evaluating program offerings to ensure safe, efficient, and high‑quality instruction for participants of all ages and abilities. Coordinates swim school schedules, instructor assignments, and facility space to maximize program efficiency while meeting community demand and maintaining appropriate instructor‑to‑student ratios. Supervises Swim School staff by recruiting, interviewing, hiring, onboarding, training, scheduling, evaluating performance, coaching employees, monitoring certifications, and implementing corrective or disciplinary action when necessary. Serves as the primary point of contact for Swim School participants by responding to phone calls, emails, and in‑person inquiries; assisting with class placement; resolving customer concerns; and providing exceptional customer service. Monitors program enrollment, attendance, instructor availability, and waitlists to make recommendations for class offerings, staffing levels, and program improvements. Maintains accurate program records, reports, certifications, payroll documentation, and other administrative functions related to Swim School operations. Ensures compliance with all aquatic safety standards, Emergency Action Plans (EAPs), risk management practices, and departmental operating procedures while promoting a safe and welcoming environment for participants, guests, and staff. Reviews customer feedback and participation data to identify opportunities for program growth and continuous improvement. Serves as Manager on Duty by opening and closing the facility, cash handling, reconciliation of daily transactions, responding to emergencies, resolving operational issues, supervising staff, and ensuring compliance with departmental policies, procedures, and safety standards. Enforces facility rules and policies promptly and courteously, while coaching staff to do the same. Supports budget tracking, supply ordering, and report preparation while assisting in meeting facility financial goals and business plans. Ability to work a varied schedule, including nights, weekends, holidays, and special events. Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast‑paced environment. Maintains regular and punctual on‑site attendance to perform essential job duties. Operates under the City of Allen’s core values of People First, Respect, Integrity, Deliver and Excel. Education & Experience Bachelor’s degree plus one (1) year of relevant work experience OR Associate’s degree plus five (5) years of relevant work experience OR High School Diploma plus nine (9) years of relevant work experience. Other combinations of education and experience may be considered. Certification and Other Requirements Valid Class C Driver’s License CPR for the Professional Rescuer or equivalent, or ability to obtain within the first 30 days of employment. Certified Pool Operator or Aquatic Facility Operator preferred or ability to obtain within 1 year. Experience and certifications that are not required but are highly preferred: Swim instruction, coaching, and supervisory experience American Red Cross Water Safety Instructor or Instructor Trainer Certification or equivalent Work Schedule This position has various work schedules, including working days, evenings, and weekends. This position may also work at secondary locations. The employer has the flexibility to adjust an employee’s working hours as needed and at their discretion. Knowledge of Principles of recreational program development, coordination, and evaluation. Athletic programs trends, practices, and safety standards across all age groups. City of department policies, procedures, and customer service standards. Facility operations, equipment use, and basic maintenance. Marketing strategies, sponsorship development, and program promotion. Registration systems, membership processing, and point‑of‑sale operations. Budget tracking, recordkeeping, and basic financial reporting. Risk management, safety protocols, and emergency response procedures. Supervisory practices, training, and staff direction methods. Skilled in Planning, promoting, and managing recreational athletic programs and events. Delivering high‑level customer service in a fast‑paced public environment. Communicating effectively with patrons, coworkers, and professional service providers. Responding to customer inquiries and resolving concerns diplomatically. Training, guiding, and supporting part‑time and seasonal staff. Performing administrative duties with accuracy and attention to detail. Using facility management and registration software systems (e.g., RecTrac or similar). Managing facility space scheduling and equipment distribution efficiently. Contributing to a team‑oriented culture that reflects the City’s PRIDE values. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed. The City of Allen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr City of Allen