Service Coordinator

LA Kings - Fan Service Coordinator

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Company Information

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Description

The Fan Experience Coordinator will be responsible for supporting the Ticket Sales and Service Department including service activation, group experiences, VIP club coordination, and event management. In addition, this individual will assist with the Fan Service Associate program.

Essential Functions

• Assist with the seasonal Fan Service Associate program by providing clear guidance and support to Associates during event days. Work with Service team and Community Relations department to organize and delegate projects and assignments, ensuring efficient execution and a seamless fan experience.
• Act as the point of contact between the Kings Sales & Service team and arena game-day departments, including Guest Services and Operations. Facilitate daily communications and coordinate logistics such as event scheduling, parking, club passes and premium experiences.
• Support the ticket benefits program including inventory management, customer support, and in-game activation & fulfillment.
• Aid the Group Sales team with coordination of group leader benefits including showcasing group names on the scoreboard, arranging catering, buses, ticket package gifts, and other elements of the group sales process.
• Support the LA Kings in-game experiences from fulfillment to activation. This includes pre-game tours, ticket pack redemptions, Zamboni rides, Tunnel Team, and post-game events.
• Provide day-to-day administrative support to the Ticket Sales and Service department including ordering supplies, organization of STM collateral, support of STM mailings, game day materials etc.
• Assist with the Season Ticket Member and client gifting processes; assist in brainstorming gift ideas, organize and maintain gift/recipient lists, and execute fulfillment of gifting distribution and/or gifting events.
• Process VIP and department ticket requests as needed; i.e. coordination of club passes, parking arrangement, etc. Support the planning of VIP Season Ticket Member away trips in collaboration with relevant departments.
• Engage with guests to ensure a best-in-class service experience for Season Ticket Members and their guests.

Specific Job Knowledge, Skill and Ability

The Fan Service Coordinator must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:

• Passionate about customer service and uphold a strong work ethic
• Assertive, persistent and results oriented with the ability to multitask
• Strong organizational skills; attention to detail
• Possess strong written and communication skills and an excellent phone presence
• Knowledge of computer programs such as Microsoft Word and Outlook. Ability to learn required business systems
• Must be available to work weekends, nights and holidays

Qualification Standards

Education:

• High School Diploma or its equivalency (BA/BS Degree Preferred)

Experience:

• 2-4 years related work experience

Payscale: $21.27-$25.00/hr

This position is not eligible for a bonus under the current bonus plan requirements.

We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.