Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 1978 and we’ve built a strong team of four who work together in a positive, people-first environment. Before becoming an agent, I had a pretty unique path — I was a professional baseball player and even worked as a stunt man, which taught me discipline, focus, and how to stay calm under pressure.

For our team, we offer a strong work-life balance, licensing reimbursement, and a workplace culture that’s upbeat, welcoming, and full of good energy. We’re looking for someone bright, empathetic, and easy to connect with — someone who brings a great personality and enjoys helping others.

If you want to be part of a friendly team that keeps things positive while still doing meaningful work, you’ll fit right in here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Steve Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.