Billing Manager

Search Solution Group is seeking a Billing Manager on behalf of our client, a large, multi-office law firm. Reporting to the Controller, the Billing Manager is responsible for overseeing the firm's billing operations to ensure accurate, timely, and compliant client invoicing. This leadership role manages a team of time and billing specialists while partnering with attorneys, accounting, and administrative staff to optimize billing processes, maintain compliance with outside counsel guidelines, and enhance the overall client billing experience. Key Responsibilities: Oversee the firm's day‑to‑day billing operations to ensure accurate and timely invoicing in accordance with client deadlines. Supervise, mentor, train, and evaluate a team of time and billing specialists. Collaborate with attorneys, clients, and support staff to resolve billing discrepancies, client reporting issues, and account management concerns. Partner with the Office of General Counsel to ensure compliance with outside counsel billing guidelines and client requirements. Manage and maintain the firm's eBilling hub, ensuring accurate client rates, billing instructions, and software configurations. Generate monthly prebills and develop billing reports to support accurate invoicing and financial reporting. Establish audit procedures and quality control processes to improve billing accuracy and efficiency. Stay informed of industry trends, technologies, and best practices while identifying opportunities for process improvements. Ensure proper coding of expenses and coordinate with the accounting team to support accurate financial reporting. Maintain complete and accurate records of invoices, payments, billing adjustments, and financial transactions. Serve as support for the Controller and billing team as needed. Ensure compliance with firm policies, accounting standards, legal requirements, and regulatory guidelines. Assist with special projects and perform additional duties as assigned by leadership. Requirements include: Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field required. Equivalent combination of education and relevant experience will be considered. Experience: Minimum of five years of billing experience in a professional services environment. Minimum of two years of leadership or people management experience. Billing management experience within a law firm strongly preferred. Experience with electronic billing platforms and client billing compliance. Experience developing reporting processes and improving billing operations. Skills: Strong leadership, coaching, and team management skills. Advanced proficiency with Microsoft Excel, Word, and Outlook. Familiarity with Microsoft Access and PowerPoint preferred. Strong knowledge of eBilling software, with Elite/3E experience highly preferred. Experience with Legal Tracker, Tymetrix 360, CounselLink, Passport, Ascent, or similar eBilling platforms. Strong analytical, organizational, and problem-solving skills. Excellent project management and process improvement capabilities. Exceptional written, verbal, and interpersonal communication skills. Ability to manage multiple priorities in a fast‑paced environment. Strong customer service orientation and attention to detail. Certifications: No certifications required. Accounting, finance, or legal billing certifications are a plus. Knowledge: Strong understanding of accounting principles, billing practices, and financial reporting. Knowledge of legal billing procedures and outside counsel billing guidelines. Familiarity with electronic billing systems and client billing compliance requirements. Understanding of financial controls, invoice auditing, and expense allocation. Knowledge of law firm operations and professional services billing environments. Understanding of regulatory and legal requirements related to billing and accounting. Strong leadership and team development abilities. Exceptional attention to detail and commitment to accuracy. Excellent customer service and relationship management skills. Strong analytical and critical thinking capabilities. Ability to lead process improvement initiatives and drive operational efficiencies. Effective communication and collaboration across all organizational levels. High level of professionalism, integrity, and accountability. Ability to work independently while managing competing priorities. Adaptability and flexibility to meet changing business needs and deadlines. Results‑driven mindset with a focus on continuous improvement. Company Overview: Company Industry: Legal Services Location: Charlotte, NC Equal Opportunity Employer Statement: Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team. Disclaimer: Please note that the job description provided is not exhaustive and is subject to change. Additional duties may be assigned as needed to meet the evolving needs of the organization and to ensure the successful completion of projects and objectives. #J-18808-Ljbffr