Billing Supervisor

Charlotte, North Carolina, United States of America Guardian Pharmacy of the Piedmont, a member of the Guardian family of pharmacies, offers an opportunity to join our rapidly growing team. Attributes Required Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy Leadership – ability to lead project teams to deadlines while maintaining strong team orientation Relational – ability to build relationships with business unit management and become a trusted advisor Strategy and Planning – ability to think ahead, plan, and manage time efficiently Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level Team Oriented – ability to work effectively and collaboratively with all team members Essential Job Functions Manage billing, A/R, and collection functions to ensure high level of customer service is maintained; manage productivity to metrics to include production & error rates Supervise team members, including hiring, training, evaluating, scheduling, coaching, and disciplining Lead team in developing and updating all operations training manuals to aid in new employee training; ensure written policies and procedures are maintained and updated for each area/function Assist in month‑end close processes, including statement preparation and analysis reports Provide analysis of operational reports such as unbilled revenue; provide detailed explanations of variances and corrections Lead and participate in regular team meetings for direct reports and coordinate multi‑department meetings to ensure good communication and issue resolution; participate and lead discussions as requested for operational meetings Serve as subject‑matter expert on all department operating systems and programs, including QS/1, DocuTrack, banking software, and others, to provide assistance and analysis to the department Ensure all claims are adjudicated and batches composed and/or posted in a timely manner Ensure the PA/rejection queue is updated and resolved in a timely manner Quality check all patient and insurance information data entered in the system Have a thorough working knowledge of all department functions to assist/support clearing bottlenecks in workflow and ensure the most efficient processes are followed Assist in answering phones and providing customer service Provide customer account audits when occasions arise Become cross‑trained in all areas of department function to assist in clearing bottlenecks in workflow Lead by example in all areas of role and support the non‑negotiable attributes: attitude, dependability, commitment, productivity, efficiency and upholding policies and procedures Other essential functions and duties may be assigned as needed Education and/or Certifications High School Diploma or GED required; Bachelor's Degree preferred Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB) may be required (pharmacy specific) Skills and Qualifications 5+ years of related experience (advanced degree may substitute for experience); at least 3 years in high‑volume claims processing field Advanced computer skills; pharmacy operations system experience preferred/required Ability to work independently and deliver to deadlines #J-18808-Ljbffr