Program Director - Patient Experience

Job Description

Job Description

Using independent judgment, the Program Director organizes, develops, directs, and supervises all aspects of a program which includes operations and patient care provided by the program, in accordance with current applicable federal, state, and local standards, regulations, and guidelines to assure that the highest degree of quality care is rendered at all times. In addition, the Program Director:

• Lead strategic patient experience initiatives by analyzing and transforming patient feedback into actionable improvements and measurable results.
• Build strong interdisciplinary partnerships and influence change across nursing, therapy, physicians, and support departments to enhance the patient experience.
• Create and sustain a culture of service excellence by coaching leaders, fostering accountability, and making patient experience a shared responsibility.
• Requires effective supervisory skills along with good communication skills for interdepartmental relationships.
• Is responsible for staffing and scheduling to provide adequate coverage for patient services provided by the program
• Serves on the administrative staff and is a representative of the program in the hospital meetings.
• Is responsible for the preparation and monitoring of financial and budgeting concerns for the program.
• Maintains open and an on-going communication with the Chief Nursing Officer and Director of Therapy Operations to ensure patient, staff, and business needs are met.

The Program Director is responsible to help create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance and being responsible for the operation of the department, measurement, assessment and continuous improvement of the department's performance.

Why work for us? To attract and retain the best professionals, we offer a comprehensive and competitive Benefits package that includes medical, dental, vision, 401(k), college savings plan, employee assistance program, pre-paid legal plan and much more. For more information on available Benefits, please click here.

Who are we? We are the nation's leading provider of rehabilitative services with over 100 acute rehabilitation hospitals in 26 states, including Puerto Rico! Depending on the hospital location you will have the opportunity to work in a 30-200 bed acute rehabilitation hospital providing quality care through a large group of healthcare professionals such as: Therapists, Neuropsychologists, Nurses, Pharmacists, Medical staff as well as non-clinical professionals all dedicated to returning our patients to the highest level of functioning possible. With an average of 80% of our patients returning home, we are proud of the work we do. You could work anywhere, why not come to work knowing you are making a difference in someone's life! Learn more about being part of this successful team!

Job Code: 100023

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The Encompass Health Way

We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing!

At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.