Director, AI & Experience Orchestration Sales

Director Of Sales, Ai And Experience Orchestration

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary

As Director of Sales, AI and Experience Orchestration, you will lead a team of specialist overlay sellers responsible for driving sales of Genesys' AI powered customer experience and orchestration capabilities across EMEA. This role is focused on building, coaching, and scaling a high performing AI and Experience Orchestration specialist team that works with and through core Account Executives to influence territory strategies, accelerate deals, and drive AI-led outcomes for customers. At Genesys, we are transforming the customer experience landscape through empathy, AI innovation, and global impact, and this role plays a critical part in advancing our Agentic AI vision.

Key Responsibilities

• Lead, coach, and develop a team of AI and Experience Orchestration Directors (individual contributors) operating as specialist overlay sellers
• Establish clear operating models that define how AI specialists work with and through core Account Executives on accounts and opportunities – as well as drive autonomous activities and sales cycles in accounts where appropriate
• Drive consistent execution of AI focused sales motions that support pipeline and revenue goals
• Partner with subregional direct sales leadership to align AI specialist coverage, priorities, and engagement models
• Ensure AI specialists effectively translate customer business challenges into AI-driven use cases, measurable outcomes, and value narratives
• Model effective executive presence, thought leadership, and consultative selling techniques in customer and internal engagements, setting the standard for specialist sellers
• Support complex, strategic enterprise opportunities by engaging with senior customer stakeholders alongside Genesys sales leadership and specialist sellers
• Monitor AI market trends, competitive dynamics, and customer feedback to continuously evolve specialist enablement, messaging, and sales approach
• Collaborate cross functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to bring customer insights back into the organization –leveling up the field and continuously improving Genesys go-to-market effectiveness

Qualifications

• Bachelor's degree or equivalent practical experience
• 10+ years of experience in enterprise software sales, including AI-related solutions in the customer experience domain
• 5+ years of people management experience leading specialist overlay / subject matter expert, direct sales, or pre-sales teams
• Strong understanding of AI powered customer experience, conversational AI, or experience orchestration technologies
• Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct account or opportunity ownership
• Demonstrated success supporting enterprise sales teams in driving new logo acquisition and expansion growth
• Excellent communication, presentation, and executive engagement skills
• Strong collaboration skills and comfort operating in matrixed sales environments
• Ability to manage multiple priorities and guide teams through complex, ambiguous sales cycles