Operations Manager

Who We Are We continue to grow because we hire the best-and our customers can tell. Serving the Florida Panhandle for decades, we've built our reputation on quality work, strong teams, and leaders who take ownership. The Opportunity We're hiring an Operations Manager to lead, develop, and scale our service and install teams. This role is ideal for a leader who thrives on performance metrics, team development, and clear communication . You will own results, build leaders, and drive the systems that power a high-performing operation. What You'll Own KPI Performance : Drive and manage metrics including revenue, average ticket, conversion rates, technician efficiency, and call quality Team Leadership : Lead technicians and frontline leaders with clear expectations, accountability, and consistent follow-up Training & Development : Build and execute ongoing training to improve technical skill, sales performance, and customer experience Communication : Set the tone with strong daily communication-team meetings, ride-alongs, 1:1s, and performance reviews Operational Execution : Ensure the right technician is on the right job through close partnership with dispatch Culture & Accountability : Create a high-performance environment where goals are clear and results are expected What Success Looks Like KPIs are tracked, reviewed, and improved consistently Team members know their numbers, goals, and expectations Training is structured, ongoing, and tied to performance outcomes Communication is proactive, clear, and consistent across the team The department runs efficiently, profitably, and with strong morale What We're Looking For Proven experience managing KPIs and driving business performance Strong leadership presence with the ability to coach, develop, and hold teams accountable Excellent communicator-comfortable leading meetings, trainings, and tough conversations Experience in HVAC, Plumbing, Electrical, or home services strongly preferred Highly organized, results-driven, and growth-focused Experience with ServiceTitan or similar platforms preferred Requirements Valid driver's license Ability to pass background check and drug screening Prior management experience required What We Offer Competitive base salary + performance bonuses Company vehicle 100% company-paid health benefits (employee) Dental, vision, and life insurance 401(k) with company match PTO + paid holidays Clear path to General Manager Apply Today If you're a metrics-driven leader who can communicate clearly, develop people, and drive performance-this is your next step. #J-18808-Ljbffr