Key Account Specilaist - LTL (Control Tower)

SubtitleThe Key Account Specialist - Domestic LTL serves as the operational leader and primary customer contact for a strategic transportation account. Your profileYou have a strong understanding of LTL carrier operations, routing, pricing, transit management and transportation best practices.You have experience managing strategic customer accounts, Control Tower operations, or complex transportation programs. Proven ability to build relationships and communicate effectively with customers, carries and cross-functional teams.Experience utilizing Transportation Management Systems (TMS) such as CargoWise, Turvo, SAP or similar platforms.Demonstrated success managing shipment expectations, resolving servise issues, and maintaining high customer satisfaction levels.Strong organizational skills with the ability to proritize multiple tasks in a fast-paced logistics environmentStrong analytical skills with the ability to interpret transportation data, identify trends and drive continuous improvement5+ years of experience in domestic transportation, logistics, or LTL operationsYour DutiesCoordinate and execute end-to-end domestic LTL shipments across North AmericaEnsure compliance with customer-specific operating procedures, service requirements, and transportation standardsManage shipment lifecycle activites including pickup scheduling, routing, tracking, exception resolution, and final deliveryMonitor transportation costs, validate invoices, and identify opportunites for margin improvementAnalyze operational data to identify trends, risks, and improvement opportunitiesCollaborate with the necessary departments to ensure successful customer outcomesNegotiate transportation solutions that balance service quality, capacity availabiliy, and cost efficiencyWhat we offerTurn complex logistics into seamless customer experiences while improving service, cost, and operational results.