Enterprise Account Manager

The Opportunity

Join Sitetracker as an Enterprise Account Manager and play a pivotal role in expanding some of our most strategic customer relationships. You'll be responsible for driving revenue growth within existing enterprise accounts, increasing Net Revenue Retention (NRR), and ensuring customers continue to realize meaningful business value from their investment in Sitetracker.

This is far more than a traditional account management role. You'll navigate highly matrixed global organizations, build trusted relationships with executive stakeholders, and uncover expansion opportunities across multiple business units. The strongest performers thrive in complexity. They confidently multi-thread enterprise accounts, influence C-suite decision makers, and consistently identify opportunities others overlook.

If you're energized by owning high-value enterprise relationships, leading cross-functional deal teams, and directly shaping Sitetracker's enterprise growth strategy, this role offers the visibility, autonomy, and impact to define the next stage of your career.

What You'll Do

As the Enterprise Account Manager, you'll own a portfolio of enterprise customers, partnering with them to identify expansion opportunities that increase customer value while driving sustainable revenue growth. You'll build and execute long-term account strategies, develop comprehensive account maps across complex organizations, and cultivate executive relationships that position Sitetracker as a trusted strategic partner rather than simply a software vendor.

You'll lead sophisticated commercial conversations throughout the customer lifecycle, managing enterprise expansion opportunities from discovery through negotiation, procurement, legal review, and contract execution. Working closely with Customer Success, you'll ensure customers achieve meaningful product adoption and measurable business outcomes, creating the foundation for continued growth and long-term partnerships.

Success in this role depends on your ability to orchestrate cross-functional teams across Customer Success, Solutions Engineering, Product, Professional Services, and Leadership. You'll bring together the right internal stakeholders to solve customer challenges, remove roadblocks, and deliver exceptional customer experiences while maintaining accurate forecasting and helping leadership confidently predict revenue performance. Through strategic planning, disciplined execution, and executive-level communication, you'll help expand Sitetracker's footprint within some of the world's largest enterprise organizations.

The Skills You'll Have

Strategic Account Mapping & Executive Presence

• Build and manage a high-value enterprise book of business exceeding $1M in ARR while driving long-term customer growth.
• Transform vendor relationships into strategic, multi-threaded enterprise partnerships across complex buying committees.
• Develop executive relationships with economic buyers, champions, and key stakeholders throughout enterprise organizations.
• Build and execute comprehensive global account plans for Fortune 500 or similarly complex enterprise customers.
• Serve as a trusted advisor by understanding customer business strategies and aligning long-term commercial value with organizational priorities.

Complex Commercial Negotiation & Value Selling

• Consistently achieve or exceed expansion, cross-sell, and account growth targets.
• Navigate enterprise legal, procurement, security, and compliance processes for complex $100K+ ACV expansion opportunities.
• Structure value-based commercial conversations that connect business outcomes to customer investment.
• Design innovative multi-year or consumption-based commercial agreements that maximize long-term customer value.
• Transform flat or at-risk renewal opportunities into significant enterprise expansion wins through strategic negotiation.

Enterprise-Grade Communication & Presentation

• Communicate confidently across executive presentations, virtual meetings, travel, written communications, and customer workshops.
• Lead complex commercial conversations while preserving trust and strengthening executive relationships during challenging negotiations.
• Deliver executive-ready messaging tailored to diverse audiences across enterprise organizations.
• Influence senior executives and key decision-makers through compelling business storytelling and strategic communication.
• Develop persuasive, customized business cases that secure executive sponsorship and investment from C-suite stakeholders.

Cross-Functional Orchestration & Internal Quarterbacking

• Partner seamlessly with Customer Success, Solutions Engineering, Product, and Professional Services to deliver successful customer outcomes.
• Collaborate closely with Customer Success to drive software adoption, value realization, and long-term customer success.
• Coordinate cross-functional teams to remove customer roadblocks and ensure enterprise initiatives execute successfully.
• Influence Product and Engineering roadmaps to support strategic customer requirements and expansion opportunities.
• Lead internal teams through complex, high-pressure customer situations while maintaining alignment and executive confidence.

Digital Infrastructure / Enterprise SaaS

• Manage enterprise customer relationships within complex B2B SaaS environments.
• Apply knowledge of enterprise software architectures and customer workflows to uncover expansion opportunities.
• Build credibility by understanding operational challenges across enterprise organizations.
• Leverage experience supporting digital infrastructure customers such as telecommunications, utilities, renewable energy, or adjacent industries.
• Translate industry expertise into consultative conversations that position Sitetracker as a strategic business partner.

Within 90 Days, You'll

• Build strategic relationships across your assigned enterprise accounts while developing comprehensive account maps for key stakeholders and buying centers.
• Develop a deep understanding of Sitetracker's platform, enterprise sales methodology, customer business challenges, and expansion strategy.
• Establish accurate forecasting discipline while identifying qualified expansion opportunities across your portfolio.
• Partner effectively with Customer Success and cross-functional teams to support customer adoption and value realization.

Within 180 Days, You'll

• Consistently manage complex enterprise expansion opportunities from discovery through negotiation and close.
• Complete strategic account plans for your assigned portfolio and establish executive relationships across key customer organizations.
• Deliver measurable ARR growth while maintaining accurate forecasting and pipeline visibility.
• Become a trusted internal leader by orchestrating cross-functional teams to resolve complex customer challenges and accelerate enterprise growth.

Within 365 Days, You'll

• Achieve or exceed ARR expansion and Net Revenue Retention targets across your enterprise portfolio.
• Build comprehensive multi-year account maps for 100% of your assigned strategic customers, creating repeatable expansion strategies.
• Establish yourself as a trusted advisor to executive stakeholders by consistently delivering measurable business value and driving long-term strategic partnerships.
• Help shape Sitetracker's enterprise growth strategy by influencing customer success, expansion best practices, and cross-functional collaboration across the organization.