Professional, Client Success

Client Success Professional

As a Professional, Client Success in the digital media team, you will play a pivotal role in driving client success by developing strategies using Epsilon's Digital Media Solutions that align with client business objectives as well as lead internal teams to successful execution of personalized digital campaigns. You will demonstrate your deep understanding of consumer behavior, marketing principles, and Epsilon's personalized media capabilities to develop innovative campaign strategies that improve client return on investment and market share. Your ability to partner with Sales to find opportunities for program optimization and incremental revenue will fuel account growth, and your strategic insights will help shape and expand client roadmaps. You will nurture a collaborative cross-functional team environment and guide the team to deliver exceptional client service and achieve strategic goals, while your focus on operational efficiency and process optimization will ensure detailed campaign execution and scalability. Through your expertise in data analytics, you will supervise program performance, develop mitigation strategies, and provide actionable insights that drive continuous improvement. Your commitment to excellence will not only enhance client satisfaction but also help strengthen Epsilon's position as a market leader in personalized media solutions within the digital media landscape.

Responsibilities:

• Develop strategies using Epsilon's Digital Media Solutions that align with client business objectives.
• Lead internal teams to successful execution of personalized digital campaigns.
• Demonstrate deep understanding of consumer behavior, marketing principles, and Epsilon's personalized media capabilities.
• Partner with Sales to find opportunities for program optimization and incremental revenue.
• Nurture a collaborative cross-functional team environment.
• Focus on operational efficiency and process optimization.
• Supervise program performance and provide actionable insights.

Qualifications:

• Bachelor's Degree or equivalent experience from four-year college or university is preferred.
• 4+ years in Account Management or Project Management (digital marketing or interactive agency experience is a plus).
• Excellent client service competence, presentation and writing skills.
• Creative, self-starter, who thrives in a dynamic, fast-paced work environment.
• Ability to handle and prioritize multiple tasks and projects.
• Track record of working across an organization to get things done.
• Ability to learn quickly and think strategically.
• Proficient in Excel, Word, PowerPoint

Because You Matter:

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to: Flexible time off (FTO), 14 paid holidays, paid sick time, parental/new child leave, childcare & elder care assistance, adoption assistance, comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling. Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process.

Compensation Range: USD $64,000.00 - USD $96,000.00/Annually.