Assistant Front Office Manager - Evening/Flex

Omni Austin Hotel Downtown Experience the energy of Austin while building a career with purpose at the Omni Austin Hotel Downtown. Nestled in the Live Music Capital of the World, our hotel sits just steps from the iconic 6th Street Entertainment District, the Texas State Capitol, and surrounded by legendary live music venues, creative culture, and Austin's vibrant culinary scene. At Omni, we blend Texas charm with modern luxury, offering both guests and associates a one-of-a-kind experience that captures the true spirit of downtown Austin. Our associates thrive in a dynamic and upbeat environment, supported by comprehensive training, mentorship, and opportunities for career growth. We take pride in fostering a culture built on respect, gratitude, and empowerment - one that encourages our team members to learn, grow, and advance within the company. Working at the Omni Austin Hotel Downtown means being part of a brand recognized for exceptional service and genuine hospitality. If you're friendly, motivated, and passionate about creating memorable experiences, the Omni Austin Hotel Downtown may be your perfect match. Join a team that celebrates hospitality, heart, and the unmistakable energy of Austin - where every day brings something new. The Assistant Front Office Manager - Evening Flex will work closely with Front Office Managers, Supervisors, Agents, and Night Audit Team to ensure maximum Front Office operating efficiency. This position will work predominantly a PM shift schedule for majority to all of shifts. Omni Benefits Include

• Free Downtown Parking in our Underground Garage
• Associate Cafeteria with Daily Complementary Hot Meals
• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long-Term Disability.
• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
• Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
• Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

This position will:

• Serve as the systems expert for Opera PMS, ALICE, Synergy, and third-party platforms, ensuring accuracy in reservations, room assignments, and guest profiles.
• Oversee the integration and efficiency of all Front Office systems, proactively identifying and resolving technical or process-related issues.
• Work closely with IT, Revenue Management, and Housekeeping to maintain system accuracy and optimize real-time room inventory.
• Act as the primary liaison for troubleshooting and training team members on system functionalities, updates, and enhancements.
• Ensure all guest interactions through ALICE messaging & 3rd party platforms are timely, personalized, and meet the hotel's luxury service standards.
• Maintain a visible presence in the lobby, assisting VIPs, resolving guest concerns, and ensuring seamless arrivals and departures.
• Leverage Opera PMS guest preferences and history to personalize guest stays and anticipate their needs.
• Monitor and manage online guest communication platforms, ensuring timely responses and proactive service recovery when necessary.
• Ensure third-party booking platforms are accurately updated, resolving reservation discrepancies and communicating effectively with OTA partners.
• Provide ongoing coaching and training to Front Office associates
• Conduct regular system audits to ensure compliance with brand standards and accurate data entry.
• Partner with Human Resources to develop training modules for new hires and continuous development plans for existing staff to Omni Standards.
• Foster a positive team culture by recognizing achievements, encouraging collaboration, and providing constructive feedback.
• Assist in managing the department's financial performance, including labor costs, forecasting, and revenue management strategies related to Front Office operations.
• Review daily reports from Opera PMS to ensure accuracy in billing, room inventory, and guest profiles.
• Collaborate with the Front Office Manager to develop and implement efficiency-driven policies and procedures.
• Support in managing departmental schedules and payroll, ensuring appropriate staffing levels to meet guest demands.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
• Enforce hotel policies, procedures, and brand standards consistently.
• Complete other duties and tasks as assigned.

Candidate may possess: Previous luxury hotel experience is preferred. Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. Knowledge of Property Management Systems and related computer programs. Strong knowledge of Microsoft Office Software. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io. Omni Hotels