Administrative Supervisor

JOB SUMMARY

The Administrative Supervisor monitors administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Manages a team of Administrative Coordinators who handle customer service, referrals, and enrollment processing. Oversees program office payroll processes, accounts receivables processes, and general customer service objectives to ensure positive business growth and development. Responsible for promoting cohesiveness in the office environment and supporting day-to-day operations and client advocacy.

JOB DUTIES

Ensure team members provide excellent customer service to external and internal customers. Compile and report customer service and enrollment metrics to the management team. Oversee daily enrollment, referral, payroll, and authorization functions to ensure accurate and timely payroll processing and claims submission. Supervise, train, and coach employees on standard operating processes, policies, and procedures. Conduct advanced reporting and oversight activities. Resolve escalated complaints from internal and external clients. Communicate effectively. Comply with applicable legal requirements, standards, and policies. Exhibit an intermediate level of computer efficiency. Demonstrate effective problem‑solving and decision‑making skills. Monitor deliverables and ensure the timely completion of projects. Participate in and assign professional development and training activities. Collaborate with stakeholders regarding service delivery. Represent the company at stakeholder meetings, health fairs, and provider fairs. Market services to referral sources. Handle complex service programs and special projects. Bi‑lingual preferred in various locations. Other duties as assigned.

QUALIFICATIONS

Associate’s Degree preferred. 2 years of previous office experience preferred. Leadership experience preferred. Must pass a background screening. Ability to work flexible and/or extended hours as needed.

BENEFITS

Medical, Dental, and Vision Insurance Vacation accrued at 3.07 hours per pay period Two Paid Floating Holidays Paid Safe Sick Time accrued at 1 hour per 30 worked 401(k) Retirement plan with discretionary company match Company‑Paid Life Insurance Supplemental Life, Accident, Critical Illness, and Hospital benefits Short and Long‑Term Disability Flexible Spending Account Employee Assistance Program Pet Insurance

WORK ENVIRONMENT

The incumbent works in an office environment using computers and telephone. The noise level is typical of an office. Incumbent may encounter frequent interruptions. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO STATEMENT

Consumer Direct Care Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

WORK AUTHORIZATION

Applicants must be legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions. #J-18808-Ljbffr Consumer Direct Care Network