Office Coordinator

Coordinator

Coordinator ensures that office operations and programing in the outpatient department operate efficiently and professionally while providing a high standard of customer satisfaction. Coordinator ensures outpatient programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as TJC standards for quality care. Coordinator oversees the work performance of the non-clinical outpatient staff. Coordinator oversees the office processes and procedures to ensure a quality patient experience.

Minimum Qualifications:

Education: High school degree or equivalent preferred.

Experience: Previous experience on an inpatient unit preferred. Must have experience with clerical duties.

Additional Requirements: CPR certification and Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact. May be required to work flexible hours and overtime.

Job responsibilities:

• Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use. Per the therapist dictation maintains the programming schedule.
• Supports with charge reconciliation and entering as required.
• Supports team with patient group assignments and coordination efforts.
• Provides impeccable customer service to patients, families, referral sources, and stakeholders.
• Supports with vital and UDS capture as needed.
• Completes DCAR reporting in a timely and accurate fashion.
• Supports in organizing and filing paperwork.
• Maintains staff schedules and ensures staffing for the program. Monitors and records attendance including tardiness and absences.
• Audits charts. Communicates with treatment team to ensure chart compliance. Interfaces with others to ensure completion of physician follow-ups from CPE.
• Other responsibility and duties assigned by leadership.