Digital CX Product Owner

Digital Customer Experience Manager

Ralliant's Sensing Technology Group is a global leader in sensors, instrumentation, and condition monitoring — serving industrial markets from energy and water to process automation and infrastructure. We've built the modern digital foundation: headless CMS, ecommerce, CRM, and analytics across a portfolio of established B2B brands. The platform is live. Now we need someone who turns it into revenue.

This role is the bridge between what the technology can do and what the business needs it to do. You'll map customer journeys, find the friction and unmet needs, design new digital capabilities, and deliver them hands-on. You're not a strategist who writes decks. You're a builder who ships things that move the needle.

What You'll Do

Own the digital customer journey. Map how industrial buyers discover, evaluate, configure, and purchase products across our portfolio of B2B brands. Identify where digital experiences are broken, missing, or could be transformative.

Design and deliver new digital capabilities. Product configurators, self-service portals, guided selling experiences, quote-to-order automation, personalized content journeys. You go from insight to prototype to shipped product — working directly in the tools, not just in requirements documents.

Run growth experiments and measure impact. Define hypotheses, design tests, set success criteria, and close the loop from idea to delivery to measured results. You own the experimentation framework and help the team build a culture of data-driven decision-making.

Bring new ideas to the business. You don't wait for stakeholders to ask for things. You proactively identify what customers need before internal teams do — using data, industry trends, and direct customer insight to push the business forward.

Work cross-functionally across brands. You are the connective tissue between the central digital team and brand-level marketing and sales teams. You bring shared capabilities to local execution and bring local customer insights back to the central product roadmap.

What You'll Deliver in the First 6 Months

• Customer journey maps for 2–3 priority brands identifying top friction points and growth opportunities
• 3–5 shipped digital capabilities (examples: product configurator, quote automation workflow, guided selling experience, personalization initiative, self-service portal, AI acceleration)
• An experimentation methodology adopted by the team — hypothesis, metric, test, decision framework
• Measurable revenue or pipeline impact from at least one shipped capability
• A prioritized roadmap for the next wave of capabilities based on what you've learned

What You Bring

Required:

• 5–8 years in digital product management, growth product, or digital marketing in a B2B environment — industrial, manufacturing, or technical products strongly preferred
• Hands-on experience with at least two of: marketing automation (HubSpot, Marketo), B2B ecommerce (BigCommerce, Shopify), headless CMS (Contentful, Hygraph, Sanity), or product analytics (GA4, Mixpanel, Amplitude)
• Track record of shipping digital products or features that drove measurable commercial outcomes — not just launching, but measuring and iterating
• Ability to work across multiple business units or brands simultaneously
• Comfort with ambiguity — this role is being created, not backfilled; you'll help define it

Preferred:

• Experience in industrial B2B or manufacturing (sensors, instrumentation, process automation, or adjacent markets)
• Experience with B2B ecommerce — not just B2C
• Familiarity with ABM, personalization, or AI-powered customer experiences
• Experience in a multi-brand or portfolio company environment with shared-services or platform operating models
• Familiarity with continuous-improvement operating systems (lean, kaizen, or similar)

About the Team

The DCX team is a small, high-impact central group within Ralliant's Sensing Technology Group. We build shared digital infrastructure and growth capabilities that deploy across a portfolio of established industrial brands. The team moves fast, has direct line-of-sight to revenue, and operates with startup energy inside a publicly traded company. You'll work alongside a solutions architect, a growth analyst, a project manager, and a front-end developer — plus marketing and sales partners at each brand.

About Us

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

About the Team

Dynapar offers the world's broadest range of encoders, resolvers and accessories for motion feedback control. For 50 years, the four brands of Dynapar have been providing innovative, customized system solutions for virtually any heavy-, industrial, servo- or light-duty application.

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at View email address on click.appcast.io.

Job Info

• Job Identification 9114
• Job Category Product Management
• Posting Date 04/07/2026, 07:59 PM
• Job Schedule Full time
• Locations 2100 W Broad St, Elizabethtown, NC, 28337, US (Remote)