Human Resources Specialist

Who We Are At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected. Our Global Reach JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world. Learn more about who we are and what we do: About The Team You’ll be joining the JD.com HR Shared Service Center (HR SSC) team, which values collaboration, ownership, and operational excellence in a fast-paced, dynamic environment. We are looking for an HR SSC Specialist / Lead who will drive process standardization, delivery management, HR digital transformation, and cross-border vendor execution. In this role, you will play a critical part in transitioning HR delivery into an efficient, centralized shared service model while supporting business growth and enhancing employee experience globally. What You'll Do Process Optimization & Standardization: Deeply analyze HR business needs to streamline and optimize core employee lifecycle processes (including social insurance/housing fund, onboarding, offboarding, internal transfers, and visa/mobility administration). Develop and maintain Standard Operating Procedures (SOPs) to drive the transition from localized delivery to a centralized, efficient HR Shared Service model. Business Operations & Service Delivery: Oversee day-to-day SSC operations, ensuring high-quality execution of social insurance, benefits administration, billing/invoicing, and employee policy consultations. Partner closely with third-party service providers (vendors) to monitor service delivery, perform quality audits, and drive continuous service improvements. Data Analytics & Decision Support: Continuously monitor and analyze HR operational data (including statutory contributions, benefits utilization, and SLA metrics) to support strategic decision-making. Extract insights from core HR data to support business innovation, policy refinements, and HR strategy optimization. System Development & Digital Transformation: Partner with IT and HR tech teams to evaluate business requirements, propose system solutions, and drive the implementation of HR systems/modules. Monitor development milestones to ensure on-time feature launches, stay updated on industry best practices, and advance HR service digitization. Team Leadership & External Collaboration: Build, train, and develop a high-performing HR service team, fostering capability growth and operational excellence. Manage relationships with external authorities and institutions (e.g., embassies, immigration agencies) and coordinate with internal/external partners for smooth visa processing and mobility support. What We're Looking For Experience: 3+ years of experience in HR Operations, HR Shared Services (SSC), or HR Business Partnering within a mid-to-large global enterprise. Process & Operations Expertise: Solid understanding of end-to-end HR employee lifecycle processes, statutory benefits/contributions (social insurance, housing fund, tax), and vendor management. Digital & Systems Mindset: Hands-on experience with HR system implementation, module customization, or workflow digitization (e.g., Workday, SuccessFactors, or custom HR portal systems). Analytical Skills: Strong analytical ability to track SLAs, conduct audits, interpret HR metrics, and leverage data to drive decisions. Stakeholder & Vendor Management: Proven track record in managing third-party HR vendors, negotiating service terms, and handling government/agency relations (e.g., immigration/embassies). Tools & AI Capabilities: Proficiency with HR software, data visualization/Excel tools, and leverage of AI/automation tools to enhance personal and operational productivity. Languages & Communication: Fluent in English and Mandarin (or regional language depending on entity scope); strong intercultural communication and project management skills. What We Offer Comprehensive health and benefits package Competitive employer pension scheme Opportunity to lead digital transformation and build a world-class HR Shared Service Center in a fast-growing global giant #J-18808-Ljbffr