Administrative Services Coordinator

ADMINISTRATIVE SERVICES COORDINATOR Atos Medical is a global leader in neck stoma care, dedicated to improving the lives of people living with laryngectomy and tracheostomy. We seek an Administrative Services Coordinator to join our team and support our mission to provide high‑quality medical devices and patient support. SUMMARY The Administrative Services Coordinator performs administrative duties to facilitate the intake process for clients, following established policies and protocols. The role screens demographic and insurance information; obtains signatures on consents and insurance forms; and verifies information to promote continuity of care and cost‑effective practice patterns. This position is the first point of contact for clients, helping them navigate and understand complex health‑care processes. JOB RESPONSIBILITIES Instruct end users regarding compliance requirements, explains documents, forms and information requirements including but not limited to patient service agreements, consent forms, etc. Completes necessary documentation as provided by law, regulation, and established policy; ensures that all required demographic and insurance information is provided. Ensures that all actively ordering end users have a valid prescription on file for the products they order. Ensures that all intake forms are properly signed and filed. Maintains departmental accuracy standards in relation to all data entered into the client management system. Follows up with every end user within 24 hours of receiving incomplete documentation. Processes paperwork for new clients efficiently and in accordance with protocols. Ensures smooth end user flow through the intake process. Communicates with other team members constructively to reduce conflict and enhance issue resolution. Completes Medicare eligibility checks within Brightree system. Answers, documents, and resolves or escalates incoming telephone, fax, and email inquiries. Follow up with clients, providing key information and documenting interactions. Verifies eligibility and cost information to determine needs. BASIC QUALIFICATIONS Must be at least 18 years of age HS Diploma or GED required 1–2 years administrative experience or related intake experience in a healthcare setting Minimum keyboarding speed of 5000 keystrokes per hour PREFERRED QUALIFICATIONS Associate’s degree in medical office management or related field 2–3 years of experience working with database management, preferably Brightree Working knowledge in a durable medical equipment environment SKILLS & ABILITIES Commitment to customer service excellence and high standards Excellent written and oral communication skills Displays the ability to communicate with others effectively, listen closely and convey points clearly Strong organizational, problem‑solving, and analytical skills Ability to manage priorities and workflow Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Proficient on Microsoft Word, Excel, and Outlook Ability to effectively communicate with people at all levels and from various backgrounds Bilingual skills a plus BENEFITS You will receive a competitive salary package and benefits, including: Comprehensive medical, dental, and vision coverage for you and your family. Access to company-sponsored wellness programs and mental health resources. Paid leave for qualifying events, and generous parental leave for both birthing and non‑birthing parents. Health Savings Account (HSA) with employer contributions. Competitive 401(k) with a dollar‑for‑dollar match up to 6% and immediate vesting. Corporate discounts and financial planning services. State‑of‑the‑art facility with sit‑stand desks, large monitors, and premium onsite amenities including a gym and golf simulator for hybrid and onsite employees. Flexible work options, generous PTO plan, 10 paid holidays, and summer hours. Ongoing learning and career growth opportunities through training, mentorship, and tuition reimbursement. Supportive culture with team‑building, volunteer events, and sustainability initiatives. Compensation is based on scope of work and responsibilities of the role, $22.00–$24.00 per hour, depending on experience. Atos Medical, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request reasonable accommodation to participate in the job application, please contact View phone number on click.appcast.io. #J-18808-Ljbffr