Accounts Receivable Manager

FirstService Residential provided pay range This range is provided by FirstService Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $70,304.00/yr - $71,000.00/yr Job Overview The Accounts Receivable Manager is a member of the leadership group in FirstService Residential’s Client Accounting Department. The AR Manager ensures excellent service is delivered to internal and external clients. The position involves a mixture of detail-oriented process activity and leadership ability. The AR Manager will lead the AR team toward 100% accuracy and model excellent problem solving and issue resolution skills. Compensation $70,304 – $71,000.00 per year. FirstService Residential will compensate the successful candidate in accordance with the posted range. The base pay range is subject to change and may be modified in the future. Job Responsibilities Ensure all homeowner, board member, and community manager inquiries regarding account status or transaction details are answered within 24 hours; personally handle all issues elevated to the Manager level. Learn FirstService Residential’s accounting system (Jenark) and other proprietary tools and become an expert in their application. Accurately process recurring (assessments) and non-recurring (late fees, interest, violations, etc.) charges to all homeowner accounts. Process daily cash receipts, exceptions, and returned items; may delegate to AR Leads. Ensure assessment statement mailings are processed timely and accurately, including reconciliation, coupon generation, and data transmission to the outsourced statement and/or coupon production company. Carry out delinquency actions as outlined in an association’s delinquency policy and review delinquency reports to ensure staff adherence to due dates. Ensure all attorney payments are processed and posted promptly. Produce proposed delinquency policies for new associations. Ensure accuracy of monthly late fees for 15, 30, 16, and 20 day policies. Maintain electronic storage of all AR documentation. Keep Jenark and Connect unit and resident data in sync and review exceptions monthly. Set up new owners in accounting software in a timely manner. Maintain AR procedure manual and keep processes current. Provide monthly counts via CARIA for statements, reminder notices, ACH, and e‑statement items to Corporate Accounting. Provide monthly reports to Corporate Accounting for late fee credits, reminder notice credits, and bankruptcies. Create and distribute monthly deadline and phone schedule to AR staff. Update Jenark Building and RC File with approved delinquency policies and monitoring schedules. Review delinquency documents for take‑over associations. Assume responsibility for performance duties during sick or vacationing personnel periods. Produce title searches as required. Review terminated association items completed by staff when necessary. Reconcile all GL researched items monthly and address deficiencies. Review staff payroll submissions. Post monthly report of assigned delinquency deadlines and report on missed deadlines. Other duties assigned as necessary. Skills & Qualifications Proficient in Microsoft Word, Excel, and Outlook. Excellent written and verbal communication skills. Timely for work and meetings. Education And Experience Bachelor’s Degree preferred, 4+ years accounting experience, at least one year in management. 2+ years performance managing direct reports. Physical Requirements & Working Environment Must be able to lift 25 lbs. Must be able to sit for extended periods of time. Must have finger dexterity for typing/using a keyboard. Must be able to communicate effectively to work with staff and internal/external clients. Supervisory Responsibilities Oversee the Accounts Receivable team. Develop and train staff, delegate appropriately. Tools & Equipment Used General office equipment. What We Offer Medical, dental, and vision plans (full time and part time 30+ hours). Part time 20+ hours qualify for dental and vision. 401K match. Time off including vacation, sick, and company paid holidays. Pet insurance available. Tuition reimbursement. Legal services. Free emotional wellbeing and daily life assistance support for all associates. Domestic partner coverage. Health savings account. Flexible spending account. About Us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development. Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Equal Opportunity Employer Statement FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check. Qualified Applicants with Arrest and/or Conviction Records Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. #J-18808-Ljbffr