Operations Manager

The Operations Manager will report to the General Manager and be located at our Class A property at 525 W Monroe in Chicago, Illinois. They will be responsible for ensuring smooth day‑to‑day operations for the building, with the goal of providing the highest quality service experience to establish and foster long‑term customer relationships. The successful candidate will be organized, have an eye for detail, and possess a passion for customer service. Key Responsibilities Hospitality / Leadership Lead the Property Management Support and Maintenance teams to provide a best‑in‑class customer‑focused experience throughout the property Maintain customer relationships including hospitality, and traditional operations management Understand customer business needs and leverage our platform to solve their real estate challenges Review lease proposals and facilitate space tours for prospective customers Coordinate unique ZO event programming with a focus on creating and maintaining a community atmosphere Assist the General Manager to drive overall amenity engagement Lead a cross‑functional team to ensure all corporate objectives, policies and standards are met Develop direct reports through mentoring and identify growth potential to achieve career advancement Operations Develop the annual operating budget and capital plan, and present to internal stakeholders and partners Financial reporting for profit and loss variances, quarterly reforecasting, and investor reports Oversee management of third‑party maintenance contractors to ensure compliance with contractual obligations Facilitate pre‑built and landlord‑built customer spaces Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects Assist the Property Management team with projects and communication Qualifications About You 3+ years of experience in a similar role within real estate or hotel industry Bachelor’s degree required (hospitality or real estate preferred) Prior hospitality experience preferred Financial experience including costs, budgets, service contracts and arrears Proficient in Microsoft Office or equivalent Ability to travel between floors and buildings to effectively communicate with the team and customers Critical Competencies For Success Experience leading a multi‑layered team Takes initiative and is a proactive leader focused on continuous improvement Excellent interpersonal, verbal, and written communication skills Strong organizational and project management skills Passion for working with people, creating amazing experiences, and leading with a hospitality mindset Eager to be a part of a fast‑paced and dynamic work environment Onsite presence is required for this position Base Compensation: $80,000 – $90,000 annually. This role is also eligible for a discretionary annual bonus, and includes comprehensive medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with matching contributions, wellness benefits, and all other benefits afforded to full‑time Tishman Speyer employees. Equal Opportunity Employer Tishman Speyer is proud to be an Equal Opportunity Employer and treats all applicants equally based upon job‐related qualifications and without regard to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law. Please review all EEO policies, notices, and relevant posters. Please review E‑Verify information. Disability Assistance: Tishman Speyer offers opportunities to all job seekers, including those with disabilities. Qualified individuals may request a reasonable accommodation by emailing View email address on click.appcast.io. #J-18808-Ljbffr