Supervisor, Inside Sales

Job Description

Job Description

Responsibilities

The Inside Sales Supervisor is a high-impact player/coach role responsible for delivering individual sales performance while leading, coaching, and developing a team of Inside Sales Representatives. This role requires a strong balance of personal production, performance management, and data-driven coaching to ensure consistent achievement of Calls Handled, Sales Qualified Lead (SQL) production, conversion, and enrollment rate targets.

 

The ideal candidate is a top-performing sales professional with a proven track record of exceeding targets, strong analytical skills, and a passion for coaching others to higher performance. 

 

Key responsibilities

 

Individual Performance (Player)

• Meet or exceed established targets for:
  • Calls Handled
  • Sales Qualified Leads (SQLs)
  • Call Conversion Rate
  • Enrollment Rate
• Demonstrate best-in-class sales behaviors and execution to serve as a role model for the team
• Maintain high-quality CRM hygiene and documentation standards

Team Leadership & Coaching (Coach)

• Directly manage a team of Inside Sales Representatives located remotely across multiple markets
• Conduct 1:1 meetings with each team member focused on:
  • Performance review
  • Funnel health and conversion metrics
  • Skill development and action planning
• Utilize  dashboards, reporting tools, and KPIs to diagnose performance gaps and drive accountability
• Leverage  AI call transcripts, scoring, and insights to provide targeted, actionable coaching
• Conduct call reviews, skill drills, and coaching sessions to improve:
  • Call quality
  • Qualification effectiveness
  • Conversion outcomes

Performance Management

• Monitor and manage team performance against key metrics, including:
  • Calls Handled
  • SQL production
  • Conversion rates
  • Enrollment rates
• Establish clear expectations and hold team members accountable to performance standards
• Identify underperformance early and implement structured coaching and improvement plans
• Recognize and reinforce high performance and best practices

Operational Excellence

• Partner with Sales Operations and leadership to execute sales strategies and initiatives
• Ensure consistency in process adherence, call handling standards, and lead management
• Provide feedback on tools, processes, and market insights to support continuous improvement
• Support onboarding and training of new team members as needed

Essential Functions and Work Responsibilities

 

Functional Category: Perform supervisory functions

Estimated Percent of time Spent – 30%

 

Functional Category: Perform induvial Assessment Specialist functions

Estimated Percent of time Spent – 70%

 

Travel Requirements

 

Travel

Estimated Percent of time Spent – 0%

• Travel between local InnovAge worksites
• Travel to client and potential client homes and/or other off site locations
• Overnight travel out of state

 

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 

REQUIRED

 

Education: Bachelor’s degree required

 

Licensure, Certification, Registration or Designation: NA

 

Work Experience and Qualifications:

• Proven record of consistently exceeding performance targets in current role
• Demonstrated ability to manage competing priorities (individual production + team leadership)
• Strong analytical and data interpretation skills
• Effective communication and coaching skills, particularly in a remote environment
• Experience utilizing CRM systems, dashboards, and call analytics tools (AI transcription/scoring preferred)

PREFERRED

 

Work Experience and Qualifications:

• Highly accountable and results-driven
• Strong coach with the ability to translate data into action
• Leads by example through personal performance
• Comfortable with performance transparency and metric-driven environments
• Disciplined, organized, and proactive in managing a remote team

InnovAge Service Standards Requirements