Senior Programme Manager

Experienced Program Manager

We are seeking an experienced Program Manager to embed within our Visual Design team on a contract basis. This role is responsible for orchestrating the end-to-end operational rhythm of the design organization — from managing creative project pipelines and cross-team dependencies to facilitating reviews, tracking delivery, and ensuring design initiatives land on time and at the quality bar the team sets. The ideal contractor brings both program management rigor and a genuine appreciation for creative work, enabling designers to focus on craft while the PM keeps the machine running smoothly.

Responsibilities:

• Cross-functional Coordination
• Serve as the primary operational liaison between the Visual Design team and partner teams including Product, Engineering, Marketing, and Content.
• Facilitate handoffs of design assets and ensure downstream teams have what they need, when they need it.
• Coordinate with Brand and Marketing on campaign timelines, creative deadlines, and asset delivery schedules.
• Manage dependencies between design and development, flagging spec gaps or approval delays that could impact build timelines.

• Design Program Operations
• Own the Visual Design team's program calendar, sprint cadence, and intake process for new work requests.
• Maintain and communicate the master project tracker across all active design initiatives, including status, owners, blockers, and ETA.
• Coordinate milestone reviews, critique sessions, and sign-off checkpoints with stakeholders across Product, Marketing, Engineering, and Brand.
• Track creative deliverable pipelines (e.g., UI components, brand assets, motion design, campaign creative) and surface risks early.

• Stakeholder Engagement & Reporting
• Prepare and deliver weekly/bi-weekly design program status updates for design leadership and key stakeholders.
• Produce roadmaps, capacity snapshots, and delivery forecasts that inform planning and resourcing decisions.
• Drive retrospectives and continuous improvement conversations around how the team takes on and completes work.

• Process & Tooling
• Maintain and improve program management tooling (e.g., Jira, Confluence, Asana, Figma project views) to give the team visibility into work in flight.
• Establish lightweight but effective governance for design request intake, prioritization, and escalation.
• Document and socialize team processes to ensure consistency as the design organization scales.

Qualifications:

• 5–7 years of relevant experience in Program Management, Project Management, Creative Operations, UX Operations, or Design Program Management.
• Experience working within design, UX, visual design, branding, or creative organizations is strongly preferred.
• Strong background in program/project management supporting design-focused teams.
• Experience with visual design systems, UX programs, branding refreshes, or large-scale creative initiatives.
• Ability to bridge communication between designers, technical teams, and business stakeholders.
• Comfortable navigating ambiguity and driving alignment across multiple workstreams.
• Candidates may come from program management backgrounds or be senior visual design professionals with strong operational and cross-functional leadership experience.
• Bachelor's degree preferred but not required (these kinds of candidates are typically highly educated).
• Relevant experience is considered more important than a specific educational background.
• PMP certification or equivalent program management training is a plus but not required.
• Manager is open to candidates who bring either traditional program management experience or very strong visual design leadership experience combined with cross-functional coordination skills.

Pay Transparency:

The typical base pay for this role across the U.S. is: $79.00 - $80.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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