Executive Operational Planning Manager - Human Resources

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a dedicated Executive Operational Planning Manager to join our Human Resources Chief of Staff team. In this role you will be responsible for providing support to the senior-most leaders through the prioritization and coordination of key deliverables and activities that drive interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues. Assist in the development and implementation of strategic and operational plans that drive success within key results areas. Act as liaison between business operations, both within and across the business units and enterprise CoEs.

Provide moderate communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements. Provide support and guidance to executive management to identify, develop and communicate specific business strategies across functional areas, utilizing expert knowledge of USAA, industry, business development, and financial planning. Lead strategic analyses of business needs and environmental trends in support of business strategy development and planning processes and, as appropriate, enterprise strategy and planning processes. Conduct business strategy reviews to assess progress and drive awareness of strategy achievement.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following location: San Antonio TX.

Relocation assistance is not available for this position.

What you'll do:

• Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.
• Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.
• Evaluates the relevance of messages for intended audience and ensures consistency and accuracy.
• Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member.
• Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied.
• Responsible for the development, coordination and timely submission of relevant, broader level EC and Board/Council/Committee driven requirements.
• Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.
• Ability to build strong relationships and to work with all levels within the organization.
• Experience developing executive level briefings in support of EC, CEO and BoD deliverables. 
• Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines.
• Demonstrated ability to manage confidential information. 
• Ability to interact and collaborate positively with executive leadership and communicate concepts clearly.
• Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint.

What sets you apart:

• Prior experience working within or providing direct support to a Human Resources (HR) function, demonstrating an understanding of HR processes, initiatives, and organizational needs.
• Deep expertise in executive communications, presentation design, and data interpretation.
• Able to transform complex information into concise, leader-ready deliverables.
• Able to streamline presentation workflows and introduce repeatable processes to decrease turnaround times and improve cross-team collaboration.
• Proven ability to develop and manage sensitive and confidential data and materials with the utmost discretion and accuracy, ensuring compliance with all relevant policies and regulations.
• Advanced knowledge in Project & Workflow Tools: Salesforce, Zoho, Microsoft Project, Trello, Monday, Slack.
• Advanced knowledge in Communications & Media tools: Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere, After Effects), UX/UI tools (Figma, XD).

• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $93,770- $179,240 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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