VoC Analytics Lead - SaaS Customer Experience (Remote)
PTC
Boston, MA
- Remote job
A leading technology solutions provider is seeking a Senior Customer Experience Analyst to optimize their Voice of Customer programs and analyze data to drive customer satisfaction. This role requires 3-5 years of experience in a customer-focused data role, strong analytical skills, and proficiency in Qualtrics. You'll work closely with operations and systems teams to ensure insights are actionable and accessible across various departments. The role offers a competitive salary, benefits, and opportunities for learning and development. #J-18808-Ljbffr PTC
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the VoC Analytics Lead - SaaS Customer Experience (Remote) in Boston, MA vacancy
- ...& White Health is seeking a VoC Senior Analyst to manage the... ...and implementation of digital customer feedback mechanisms. This role... ...Candidates should have 5-7+ years of experience in customer experience... ...Qualtrics. The position is remote or hybrid within the DFW area...Remote work
$104.96k - $131.2k
...The vision of the Safety & Customer Care (SCC) team is to foster... ...For a Lyft customer, their experience of Support should be that “Lyft... ...experience easy.” As an Analytics Lead, you’ll partner directly with... ...local law. This role is fully remote in Florida, candidates for...Remote workHourly payLocal area- Jones Lang LaSalle Incorporated is seeking a Voice of the Customer Intelligence Manager to lead VOC research and analytics within Customer Experience and Engagement. You will design studies, build scalable reporting, and partner with stakeholders to translate business questions...Suggested
$115.2k - $158.4k
...The IT Vendor Management Lead serves as the primary... ...manager for strategic SaaS platform suppliers, driving... ..., storytelling, and analytical reasoning. Contribute... ...(7) or more years’ experience in IT vendor management... ...Work Style: This is a remote position. Typical Work...Remote workFull timeContract workTemporary workWork at officeWork from homeHome officeMonday to Friday- Farmers (Woodland Hills, CA) seeks an Analytics Engineer Sr Director to lead complex data and analytics strategies and solutions that drive business decisions, improve customer and agent experiences, and enhance profitability. You will oversee enterprise-wide data initiatives...Remote job
$190k - $210k
...are taking their customers, bleeding their profits... ...Owner is a remote-first, global company... ...drive it. The CS analytics function has already... ...approach, and leading the follow-through... ...Formal management experience welcome but not required... ...~ Experience with SaaS, marketplaces, or...Remote workWork at officeLocal areaOwner
United States5 days ago- A fast-growing B2B SaaS company is seeking an experienced Functional Tax Manager to lead its global tax function. This fully remote position allows you to take ownership of compliance... ...will have 3-5 years of tax experience and strong analytical skills, working closely with...Remote job
$120k - $180k
...looking for 15+ years of experience in travel and/or SaaS. We prefer a bachelors... ...through finance and data analytics. We own the data warehouse... ...finance ledger. We build and lead a reporting center of... ...and finance. We are remote-friendly. last updated...Remote workFull timeWork from homeHopper Inc.
Boston, MA14 days ago- ...Transformation Programme Location: Remote, with alignment to US... ...We are looking for an Experience & Feedback Lead to establish and own the end... ...Employee (VoE), Voice of Customer (VoC), Customer Experience (CX)... ...Surveys, Performance Analytics and dashboards. Experience...Remote work
Forsyth Barnes
New York, NY1 day ago $127k - $145k
A leading technology firm is seeking a Lead Sales & Growth... ...Operations Analyst to enhance GTM analytics and drive decision-making... ...skills, and experience in Sales Analytics within a SaaS environment. You will define... ...000 USD, with a focus on remote work. #J-18808-Ljbffr Remote...Remote work- ...based in Rochester, MI, is seeking a Client Success Lead to guide customers from initial engagement through free trial to paid... ...Sales, Marketing and Product to optimize the customer experience in a fast-paced startup. Remote Type: No #J-18808-Ljbffr The Juris AgencyRemote work
- Darktrace, a leading AI-driven cybersecurity company, seeks a Senior Customer Experience Operations Analyst to build CX metrics dashboards across Professional Services,... ...implement a scalable CX reporting framework. This remote role requires ETZ-based candidates. You will...Remote job
- ...senior operations professional to own Customer Experience and Partner Operations, with a focus... ...to streamline processes and deliver analytics for leadership. The role is remote within the United States and requires 10+ years in SaaS ops with a track record of implementing...Remote job
$154.2k - $192.8k
...We’re looking for a Customer Support Systems & Analytics Lead to own the data strategy and reporting function within... ...of data, operations, and customer experience, partnering closely with CS... ...Experience working in a high-growth SaaS or fintech environment Background...Remote workFull timeMercury
Remotea month ago- Darktrace is seeking a Senior Customer Experience Operations Analyst to build and own CX metrics dashboards... ...all CCO functions. You will join a remote team based in the Eastern Time Zone,... ...automated dashboard feeds to deliver leading indicators and performance insights for...Remote work
- ...seeking a high-impact Manager of AI & Digital Analytics to lead analytics, AI strategy, and digital insights... ...commercial teams, and shape the AI roadmap for customer experience, marketing, and operations. The role offers remote-based work with hubs across major markets, a...Remote job
- Darktrace seeks a Senior Customer Experience Operations Analyst to build CX metrics dashboards spanning Professional Services, Customer Success... ...actionable insights to business stakeholders. The role is remote but based in the Eastern Time Zone and requires hands-on SQL...Remote job
- ...product quality and customer satisfaction in... ...elevating customer experiences and outcomes. As... ...sectors. Backed by leading investors,... ...Location: This is a remote role that involves... ...managing and configuring SaaS platforms to... ...Background in consulting, analytics, or systems...Remote workLocal area
- Synchrony is seeking a VP of Analytics to lead portfolio analytics for the Amazon Credit and Payment portfolio, delivering insights, forecasting... ...frameworks that support nexGen growth and enhanced customer experience. You will partner with Marketing, Finance, Product and...Remote job
- ...product quality and customer satisfaction in... ...elevating customer experiences and outcomes. As trailblazers... .... Backed by leading investors,... ...Location: This is a remote role that involves... ...managing and configuring SaaS platforms to... ...Background in consulting, analytics, or systems...Remote jobLocal areaFlexible hoursNight shiftWeekend work
$160k - $200k
Analytics Lead, Japan Partnerships San Francisco, CA Udemy... ...required). 5-7 years of experience in analytics or data... ...years supporting B2B SaaS, partnership or GTM analytics... ...present insights to customers and stakeholders.... ...access to Udemy courses. Remote/hybrid work: three...Remote workWork at officeFlexible hours3 days per week- ...company is looking for a Sales professional to work remotely, focusing on generating leads in IT, Analytics, and AI SaaS sectors. The role involves identifying... ...have strong communication skills and hands-on experience with sales tools like HubSpot, LinkedIn, and Apollo...Remote job
- ...Lead Solutions Consultant At Braze, we have found... ...to meet you. This customer-facing role is an opportunity... ..., email, SMS, APIs, analytics, architecture design,... ...it impacts others. Experience selling into accounts with... ...more of the following: SaaS, Mobile, APIs,...Remote workWork at officeLocal areaFlexible hours
Braze
United States5 days ago $159.21k - $176.9k
...worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong... .... Responsibilities Lead End-to-End Channels UX Strategy... ..., or complex B2B/SaaS platforms. Expert-Level Systems... ...monitoring systems, analytical reporting dashboards, or...Remote workFull timeLocal areaWorldwideTwilio
San Francisco, CA2 days ago$1,500 per month
...GEO + SEO agency for B2B SaaS. We specialize in... ...Perplexity). We’re a fully remote, global team. The Role... ...CTOs, CMOs, and dev/tech leads at B2B SaaS startups (... ...-magnet audits (GEO + analytics audits) as personalized... ...GTM / growth / outbound experience with a record of...Remote jobFreelance$118.14k - $131.26k
...are looking for a talented Supply Chain Analytics Lead. Location: Nashville TN - Onsite with flexibility (3 days in office, 2 remote) Lead efforts within Supply Chain... ...visibility. Ensures internal and external customers' expectations and requirements are met end...Remote workFull timeWork at officeImmediate start- MaziCTools is seeking a Customer Support Manager to join our team on a part-time remote basis. The ideal candidate will oversee our... ...strategies that enhance customer experience. The role demands excellent communication and analytical skills, alongside a proactive and...Remote jobPart time
$115.4k - $192.3k
...Risk Solutions provides customers with solutions and... ...of data and advanced analytics to help our customers... ...roleAs an Analytics Team Lead, you will provide technical... ...projects. Your experience with data analysis, fraud... ...LocationUnited States (Remote)Who is the ideal...Remote workFull timeLocal areaImmediate start- GCH Tech is seeking a Software Architect to lead the architecture and delivery of a cloud-native, multi-tenant SaaS platform. The role focuses on React/Next.js frontends... ...in PostgreSQL, with AWS services and embedded analytics via QuickSight. You will partner with product,...
$164k - $191k
...hosts offer unique stays and experiences that make it possible for... ...Airbnb is seeking a Lead, Advanced Analytics, Acquisition to support the... ...metrics across markets and customer segments to establish benchmarks... ...This position is US - Remote Eligible. The role may include...Remote workFull timeWork experience placementCasual workLive inWork at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to VoC Analytics Lead - SaaS Customer Experience (Remote). Be the first to apply!
Related searches