Support Technician I - Temporary Contract
$24.5 per hourTemporary
Seagull Software
WHO WE ARE Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix™️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at .
We’re a growing, profitable, mid-size business with over a 40-year history of leading in our field. Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe. You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.
LOCATION / WORK HOURS This is a 3-month contract position working remotely in the US. Shift hours are from 7:00 AM - 3:30 PM EDT. Some infrequent, on-call weekend work may be required. JOB SUMMARY You are a self-motivated, customer support professional with strong computer aptitude. You are dedicated to providing outstanding bilingual customer service and eager to learn new technical skills to make a real difference in a growing, international company. You are a strong team player who appreciates excellence, who is passionate about their work and fair in their interactions with people. ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES As a direct contractor on our collaborative Technical Support Team, you will be the first line of communication with our external customers, providing technical assistance on Seagull Software on-prem and SaaS solutions and printer drivers. We consider our technical support to be a vital part of the products we sell and want it to be the best. You will:
We’re a growing, profitable, mid-size business with over a 40-year history of leading in our field. Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe. You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.
LOCATION / WORK HOURS This is a 3-month contract position working remotely in the US. Shift hours are from 7:00 AM - 3:30 PM EDT. Some infrequent, on-call weekend work may be required. JOB SUMMARY You are a self-motivated, customer support professional with strong computer aptitude. You are dedicated to providing outstanding bilingual customer service and eager to learn new technical skills to make a real difference in a growing, international company. You are a strong team player who appreciates excellence, who is passionate about their work and fair in their interactions with people. ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES As a direct contractor on our collaborative Technical Support Team, you will be the first line of communication with our external customers, providing technical assistance on Seagull Software on-prem and SaaS solutions and printer drivers. We consider our technical support to be a vital part of the products we sell and want it to be the best. You will:
- Be the first point of contact with external customers over email, chat, and phone.
- Provide support to customers by identifying, troubleshooting, and resolving technical issues relating to our enterprise software and third-party applications.
- Escalate issues to higher support tiers, as needed.
- Research and answer miscellaneous questions about software capabilities from resellers and end users.
- Identify and record details about support tickets and contribute to the documentation and the Knowledge Base.
- Play a vital role in suggesting improvements to our product.
- Work closely with other departments, including Engineering, IT, QA and Sales.
- Take on special tasks and projects, such as report writing, product documentation, suggest improvements for our products and programming.
- Above all, provide a World-Class customer experience.
- 2+ years’ prior experience as a technical support representative, demonstrating excellent customer service and troubleshooting skills.
- Strong knowledge of Windows operating systems.
- Technical aptitude, with the ability to quickly learn and work with new software.
- Strong written and verbal English communication skills, with the ability to speak and write clearly and communicate effectively. Fluency in other languages is a plus.
- Problem-solving ability and active listening skills.
- Ability to successfully collaborate with different teams, as well as being self-motivated to work individually.
- Some shifts may require weekend work.
- Computer Science Degree or Technology Certification or equivalent experience.
- Completion of CompTIA A+ certification preferred.
- Starting hourly rate of $24.50 per hour (overall salary band $22.30 - $32.69 per hour).
- This is a 3-month temporary contract with potential for extension.
- You will need to be set up legally as a direct contractor / self-employed.
- Direct contract roles are not eligible for benefits.
- Prior to the start of your contract, you must provide documentation proving authorization to work in the US without visa sponsorship and complete a background check.
Vacancy posted 27 days ago
Similar jobs that could be interesting for youBased on the Support Technician I - Temporary Contract in Redmond, WA vacancy
$75k - $92k
...Industries is dedicated to Powering American Defense by revolutionizing the design, development, and delivery of jet propulsion systems to support the warfighter. Through the integration of additive manufacturing, the company aims to meet the growing and urgent needs for...Temporary workWork experience placementWork at officeRemote workBeehive Industries
Issaquah, WA2 days ago- ...required by state or local law. Summary Of Position The Technical Support Specialist I plays a crucial role in ensuring the operational... ..., and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise...Temporary workHourly payWork at officeLocal area
$80k - $110k
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life...Temporary workPermanent employmentLive inRemote workWeekend work$32 - $40 per hour
....• Collaborate with network technicians/network administrators to ensure... ..., liaise with third-party support and IT hardware vendors.•... ...Job Type & LocationThis is a Contract position based out of Bellevue... ...available for this temporary role may include the following...Temporary workContract workWork at officeRemote work3 days per week$60k - $90k
...Join to apply for the IT Help Desk Technician role at SystImmune Join to apply for the IT Help Desk Technician role at SystImmune Get... .... This role is ideal for individuals who are passionate about supporting scientific innovation through exceptional IT support. You will...SuggestedFull timeWork at officeRemote workSystImmune Inc.
Redmond, WA2 days ago- ...priorityProficiency in Microsoft Office Application and PC skillsSophisticated knowledge in enterprise administration, maintenance, reporting and support for AssetCentre and other enterprise automation systems and softwareSolid understanding of programmable logic control, distributed...Full timeWork at officeRelocation
- ...licensed therapists and social workers who are passionate about supporting first responders. Previous experience within the first... ...person and through telehealth Working onsite at one or more of our contracted first responder agencies This is an opportunity to develop meaningful...Agency workWork at officeWork from homeFlexible hours
$135k - $175k
...platforms. This role is ideal for someone who thrives in performance-critical settings and is eager to build storage infrastructure supporting mission-critical workloads like simulation, telemetry, and test data processing.The ideal candidate will possess knowledge of...Temporary workPermanent employmentWork at officeMonday to FridayWeekend work$28 - $32 per hour
...client is seeking Tier 1 Help Desk Technicians to join its Service Desk team supporting a fast-paced, highly technical... ...Job Type & Location This is a Contract position based out of Bellevue, WA... ...benefits available for this temporary role may include the following:...Temporary workContract workBellevue, WA2 days ago- ...well as reported on for accounting and management purposes. The Key to our success is providing excellent customer service and support both reactively and proactively. As a technical support member, you are on the front-line actively listening, addressing any...Work at office
VENDNOVATION LLC
Redmond, WA13 days ago - Nintendo Technology Development in Redmond, WA, is seeking a seasoned localization specialist to bridge English and Japanese in platform development projects. You will translate technical documentation, interpret in meetings, and contribute to localization program health...
- Starlink is hiring a Customer Support Associate, bilingual in Ukrainian, to join our Redmond team. You will triage, troubleshoot, and resolve customer issues across multiple channels, acting as the face of Starlink to customers. You’ll collaborate cross-functionally, surface...Full timeRelocation
$108k - $172.5k
...’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the...Full timeWork experience placement- The Energy Authority (TEA) is seeking an IT Support Specialist for a part-time role in Bellevue, WA. The position focuses on Tier One support to ensure stability and efficient operation of IT systems supporting core organizational functions. Applicants must be currently...Part time
$82k - $131.2k
Nintendo Technology Development The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch system and the Nintendo 3DS family of portable systems. Since ...WorldwideAfternoon shift- Seagull Software, LLC is seeking a self-motivated technical support contractor for a 3-month remote position based in the United States. You will be the first line of contact for customers, handling email, chat, and phone with a focus on bilingual service and rapid issue...Remote jobFor contractorsShift work
$134k - $179k
...workflows. In This Role, You Will Maintain Education Hub content, including updates, cleanup, formatting, tagging, and publishing support. Coordinate recurring program operations for Lunch and Learns, engineering demos, and similar technical education efforts....Temporary workPermanent employmentFull timeCasual workWork at officeFlexible hours$100k - $120k
...review, and negotiation of agency/vendor contracts and RFPs when required. Regularly... ..., SEO, content, and operations teams to support integrated marketing strategies. Stay up... ...strategies to coordinate with Operations and technician capacity to maximize leads and reduce...Agency workSeasonal workLocal areaShift work$27.78 - $32.87 per hour
...Title: Laboratory Support Technician Location: Bothell, Washington 98201 Schedule: Full-time, Monday-Friday Salary: $27.78–$32.87 per hour KMRG, LLC (KMRG) is a federal services company that hires talented professionals to support Government agencies and the communities...Hourly payFull timeWork at officeLocal areaMonday to FridayKmrg,-LLC
Bothell, WA1 day ago$19.28 - $28.89 per hour
...About the Role The seasonal Operations Technical Specialist supports the operational readiness of H&R Block’s seasonal tax office network... ...Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator Install, remove...Temporary workMinimum wagePart timeSeasonal workWork at officeLocal areaRelocationFlexible hoursH&R Block
Bellevue, WA2 days ago- The AES Group Inc. seeks an experienced Network Support Technician to provide onsite technical assistance at data centers across multiple locations. This is a remote, travel-intensive role requiring visits to at least three data centers every two weeks. You will be the...Remote job
- ...Role- Deskside Support Location- Redmond, WA Contract JD: Technical Support: Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX, Linux, iOS, and Android platforms. This includes troubleshooting hardware and software...Contract workWork at officeRemote work
VDart
Kirkland, WA2 days ago $161.14k - $219.5k
..., and making a real impact for some of the world’s biggest brands. Employer: Veeam Software Corporation Position: Senior Technical Support Engineer Duties: Design and develop complex solutions to drive technical product support requests. Enhance the product customer experience...Work experience placementWork at officeLocal areaWorldwideVeeam
Kirkland, WA19 hours ago- ...volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project...Temporary workHourly payLocal areaRemote workShift workWeekend work
Denali Advanced Integration
Redmond, WA2 days ago $27.27 - $30.34 per hour
...experiencing deep poverty and homelessness. The purpose of our work is to ensure that people have access to the healthcare and supports that they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute...Hourly payAgency workPermanent employmentFull timeWork experience placementWork at officeLocal areaFlexible hoursShift workWeekend workAfternoon shiftCCSWW
Kirkland, WA1 day ago- Long Tail Health Solutions Inc. in Kirkland, Washington, is seeking a Product Support Analyst to join its growing support team. You will triage, resolve, and escalate customer tickets for AppealAssist and CareAssist, acting as the first point of contact for healthcare staff...
- Product Support Analyst Long Tail Health Solutions Inc. Kirkland, Washington, United States About this position About Long Tail Health Solutions Inc. Long Tail Health Solutions is a provider advocate, delivering a suite of technology-enabled services which discover and...Work experience placement
- ...Technical/Functional Skills Microsoft power pages; Azure fundamentals; Kusto; ICM Need US citizens who can request Escort support for Fairfax , clearance to use SAW, have AME accounts to create escort request for Fairfax etc. Roles & Responsibilities...Full time
Northern Base
Redmond, WA3 days ago - Job Description Our client AT&T is looking for an experienced consultant who can drive projects and has deep DNS and Linux administrator experience. Qualifications Candidate should have a telecommunication background. LTE 4G experience is required. Deep DNS experience required...
$118.7k - $154.1k
...engineering, automation, and intelligence to tackle threats at global scale. Whether it’s securing game services, combating fraud, or supporting fair play, we’re at the frontline of protecting the future of interactive entertainment. Join us and help keep the world of play...Full time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Support Technician I - Temporary Contract. Be the first to apply!
Related searches
- mri tech aide Redmond, WA
- service desk assistant Redmond, WA
- help desk technical support Redmond, WA
- technical assistant Redmond, WA
- support analyst Redmond, WA
- technical associate Redmond, WA
- tech assistant Redmond, WA
- service desk analyst Redmond, WA
- IT help desk technician Redmond, WA
- help desk technician Redmond, WA