Front Desk Receptionist (Medical)

Front Desk Receptionist (Medical)

Optimum Human brings all available resources together to help their clients achieve their Optimum Self in any aspect of their lives, or in simple terms: to be as good as they can be for as long as they can do it. Optimum Human is a world-class medical practice with specialties in gynecologic oncology, women's health, regenerative medicine, and concierge services. They also offer the absolute best and most cutting-edge biohacking, fitness, world-class recovery and health modalities, private and shared office spaces, and conferencing centers. Optimum serves their members, tenants and patients with the tools and technologies designed to help humanity achieve higher states of performance. These technologies were created to be used by high performers ranging from astronauts to professional athletes. Optimum is here to create an oasis of success in New Mexico a way better human experience.

If you excel in customer service, have a passion for continuous improvement, and enjoy being part of a dynamic team, apply to be a Front Desk Receptionist (Medical) at Optimum Human! This opportunity supports Optimum's growth through high-quality, efficient, and innovative service solutions.

Position Responsibilities:

• Greeting & Check-In: Warmly greet and check in all patients, members, and visitors upon arrival, ensuring a positive first impression.
• Appointment Management: Schedule and confirm patient appointments, assist with rescheduling, and manage calendars for medical and wellness services.
• Patient Communication: Answer phone calls and emails promptly, providing accurate information regarding services, appointments, and billing inquiries.
• Administrative Support: Handle patient forms, data entry, and other front office administrative tasks while maintaining confidentiality and professionalism.
• Billing & Payments: Process payments, verify insurance information, and assist patients with billing questions or concerns.
• Collaboration: Work closely with medical staff and the concierge team to ensure smooth operations and excellent patient care.
• Waiting Area Maintenance: Ensure that the reception area and waiting rooms are clean, organized, and stocked with necessary materials.

Qualifications:

• Experience working in a busy medical office setting.
• Customer service experience is essential.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficiency in scheduling software, Microsoft Office, and electronic health records (EHR) systems.
• Friendly, professional, and proactive approach to customer service.
• Ability to maintain confidentiality and manage sensitive patient information.

Our Dream Teammate will have access to:

• Competitive Salary
• Excellent Benefits; Medical, dental, vision, PTO, and 401K
• High Performance Concierge Culture
• Performance center complete with a full AI gym suite, recovery modalities, group fitness classes, and body composition tracking, and state of the art aesthetic modalities.

Location: Albuquerque, New Mexico

Job Type: Full-time