Community Manager

About Us: At Griffis Residential, we believe in creating exceptional living experiences for our residents. With a portfolio of luxury apartment homes across the country, we take pride in our commitment to providing unmatched comfort and convenience. Our team thrives on fostering a sense of community and delivering exceptional customer service. Join Griffis Residential as a dynamic and passionate Community Manager, where you'll be the driving force behind creating exceptional living experiences for our residents. This is an incredible opportunity to lead a team, make a positive impact, and have a blast while doing it! Responsibilities Lead, train, and delegate responsibilities to our talented community associates, ensuring high productivity and performance. Drive financial success by maintaining budgeted occupancy, collections, and expenses. Provide exceptional customer service by promptly addressing resident service requests and conducting thorough community inspections. Embrace our cutting‑edge iPad leasing and marketing standards to connect with prospective residents, showcase available apartments, and secure leases. Oversee leasing office associates, fostering their continuous growth in leasing and customer service standards. Create a positive work environment through coaching, cross‑training opportunities, and promoting career advancement. Stay updated on market conditions and competition, providing strategic recommendations for enhancing community operations. Collaborate with vendors, contractors, and service providers to ensure seamless community operations within budgetary guidelines. Manage capital improvement projects, overseeing progress, reviewing scope of work, and approving payments for outstanding results. Qualifications High school diploma or equivalent (Bachelor’s degree or CAM/ARM certification preferred). Minimum of three years of experience in multi‑family or hospitality management, with a strong understanding of community operations. Excellent communication, organization, and problem‑solving skills. Proficiency in Microsoft Outlook, Excel, and Word. Exceptional customer service skills and ability to work collaboratively with stakeholders. Detail‑oriented with a passion for delivering on our "It's About You" customer service standards. Adaptability to a fast‑paced and ever‑changing environment, handling unexpected challenges with ease. Strong comprehension of legal documents related to lease management and rent collections. Demonstrated commitment to fostering diversity and contributing to an inclusive work environment. Griffis Residential offers the following benefits to full time Associates: Rental Discount of 50% Onsite Associate Bonus Program. Including a quarterly bonus of up to 25% per annual salary earnings, retention bonus program and occupancy bonus program starting at $175 per lease. 11 paid holidays per year including floating holidays Up to 16 hours of volunteer time off Minimum of 120 hours (3 weeks) of paid time off (PTO) accrual starting immediately for new hires Griffis Residential 401K Retirement Savings Plan with company match up to 4% Medical insurance program options Vision insurance Flexible Spending Accounts and Health Savings Accounts Company paid Basic Life/AD&DD insurance for Associate (1x your annual base earnings up to a maximum of $350,000) Voluntary Life/AD&DD insurance for Associate, spouse, and children Company paid short and long term disability program Group accident insurance, critical illness insurance, hospital care plan Employee Assistance Program (EAP) Paid New Parent Leave (up to 6 weeks of 100% wage replacement for primary caregivers and 2 weeks 100% wage replacement for secondary caregiver) Generous tuition reimbursement up to $5,250 per year Associate Referral Award Program of $1,000 PTO Exchange for Student Loan Repayment Program Wellness Program including reimbursement for fitness and mindfulness memberships/subscriptions Associate discount program for travel, hotels, cell phones, pet insurance, and everyday items Associate Recognition Programs #J-18808-Ljbffr