Product Support Specialist
Virtual Vocations Inc
Working remotely, the full-time Product Support Specialist will serve as a critical technical resource focusing on payment products and financial reconciliation, resolving complex technical issues while maintaining strong communication with clients and suppliers. Key responsibilities: Serve as the primary technical point of contact for client and supplier inquiries across the product suite Investigate and resolve complex technical issues by analyzing system logs, database records, and API transactions Manage direct communication with suppliers and enterprise clients regarding technical issues and reconciliation discrepancies Required qualifications: Proficiency in SQL with the ability to write complex queries across relational databases Advanced Excel skills including pivot tables and data analysis functions Background in technical product support or similar client-facing technical roles Experience with AWS QuickSight or similar data visualization tools Excellent written and verbal communication skills for both technical and non-technical audiences
Vacancy posted 2 days ago
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