Collections Supervisor

Job Description

Job Description

Who you are:
You are a highly motivated self-starter looking to propel your career to the next level in a thriving and collegial professional environment.

Who we are:
Tarter Krinsky & Drogin LLP (TKD) is an entrepreneurial, growing, and highly supportive firm located in the heart of New York City. Our position as a mid-size firm promotes a work environment that fosters relationship building inside and outside of the office.

We care about each other, our clients, the work we do, and the communities in which we live. It’s the kind of environment where every employee can develop into their best professional selves, where everyone’s contributions matter, and where each employee makes a real difference right from the start. TKD is a place to challenge, share ideas, and contribute your ideas and skills as part of an exceptional team. Each day holds an opportunity to make a real impact.

What the role entails:
TKD is seeking a reliable and self-motivated Collections Supervisor to manage outstanding client balances and support timely payments. This role works closely with TKD attorneys and clients to resolve billing questions, follow up on past-due accounts, and maintain positive working relationships. The Collections Supervisor plays an important role in keeping accounts current while supporting the firm’s overall cash flow goals and reports directly to the Controller and CFO.

Essential responsibilities include:

• Partner directly with attorneys to review aging accounts receivable, obtain case details, and determine the most effective collection strategy.
• Actively manage and prioritize past-due accounts to drive timely payment and reduce aging accounts receivable
• Contact clients via phone and email to collect outstanding balances while maintaining professional client relationships.
• Investigate billing history, invoices, and payment activity to resolve disputed or delayed accounts.
• Negotiate payment plans and settlements to secure prompt resolution of balances due.
• Manage all correspondence in the accounts receivable inbox and respond in a timely, professional manner.
• Accurately document all collection efforts, communications, and account updates in SUREPOINT LMS management notes.
• Review e-Billing platforms and submit or manage appeals on a weekly basis.
• Process and apply credit card and ACH payments; serve as backup for cash receipt applications (wires, ACH, checks, credit cards).
• Track evergreen retainers and ensure accounts remain current.
• Prepare and present weekly collections, and aging reports.
• Communicate with insurance agencies and third-party platforms (Nationwide, Serengeti) to support collection efforts.
• Complete administrative tasks including reminder statements, credit memos, and balance write-offs.

Qualifications and skills:

• 10–15 years of collections and accounts receivable experience, preferably within a law firm or professional services environment.
• College degree required; Accounting, Finance, or Business Administration preferred.
• Proven ability to independently manage a large, complex A/R portfolio and drive timely collections.
• Strong experience working directly with attorneys to gather case insight, resolve client issues, and accelerate payment.
• Confident communicator with the ability to balance firm advocacy and client relationship management.
• Demonstrated success meeting or exceeding collection targets and reducing aging receivables.
• Solid understanding of collections best practices, billing cycles, and law firm billing and eBilling processes.
• Working knowledge of applicable collections laws and compliance requirements.
• Skilled negotiator with experience structuring payment plans and settlements.
• Highly organized with strong attention to detail and follow-through in a fast-paced environment.
• Analytical problem-solver able to research billing history and resolve disputes efficiently.
• Proficient in Microsoft Word, Excel, and Outlook; strong spreadsheet and reporting skills preferred.
• Comfortable working with metrics, deadlines, and performance goals.
• Excellent verbal, written, and interpersonal communication skills.
• Self-motivated, dependable, and results-driven with a strong sense of ownership.
• Positive team player with the ability to prioritize, multitask, and work cross-functionally.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

What Success Looks Like in This Role:
Success means meeting with attorneys, getting clear direction on past-due accounts, and collecting payments quickly. The Collections Specialist follows up consistently with clients, keeps accounts current, and maintains accurate records while remaining professional with attorneys and clients.

TKD is currently maintaining a hybrid schedule structured as Mondays, Tuesdays, and Wednesdays in-office with alternating Thursdays and the option to be remote Fridays.

What you’ll love about us:
We care about your professional and personal growth. Training and developing our team members are at the heart of everything we do. We are committed to cultivating development opportunities for you and helping you achieve your targeted career goals. The firm values your unique characteristics. We foster an inclusive and diverse environment where multiple perspectives are appreciated as we understand that our employees play an intricate role in the expansion and success of our firm.

Compensation & benefits:
The good faith base annual salary range for this position is a minimum of $80,000 to a maximum of $100,000. The actual salary rate offered to candidates within that range will depend on a variety of factors, including without limitation, years of relevant experience, applicable education/certification(s), office location, and the candidate's overall qualifications for the position as assessed by the Firm. Market and Firm factors are also considered.

Our generous benefits package includes medical, dental, vision insurance; 401K, disability, life insurance, and Paid Time Off (PTO).

More about the Firm:
TKD is a pre-eminent full-service firm focused on serving middle-market and larger business clients. We provide high-quality personalized service based on our client’s goals.

The strength of the firm lies not only in its experienced attorneys and congenial atmosphere but also in our holistic approach to law – serving businesses and individuals through commercial litigation, general corporate, real estate, construction-related matters, trust and estates, employment & labor law, as well as more specialized areas, including securities, not-for-profit and education, taxation, business-related immigration matters, international law, intellectual property, and bankruptcy, among others.

Our lawyers have also garnered several prestigious recognitions for their contributions to the profession and their clients. We have been selected by Crain’s NY Business as a Best Places to Work in New York City and listed on the National Law Journal’s Hot List of the top 20 mid-sized firms in the nation. Many of our lawyers are ranked in Chambers USA and included among Best Lawyers and Super Lawyers.

TKD is an Equal Opportunity Employer. We embrace equal employment opportunity and inclusiveness. We prohibit discrimination based on, among other characteristics, race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, immigration or citizenship status, age, disability, genetic information (including family medical history), political affiliation, status as a veteran or active military service member, and pregnancy and lactation accommodations, in our employment practices including, but not limited to, recruiting, hiring, and promoting.

TKD will not accept unsolicited resumes from search firms for this employment opportunity. All resumes submitted by search firms to any employee at TKD via mail, email, fax, the Internet, or in any other form and/or method without a valid written search agreement in place will be deemed the sole property of TKD. TKD will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.