Senior Program Manager - Product Marketing

Role Description

New Relic’s is looking for a Program Manager passionate about providing strategic planning, project management and operational support across our product marketing activities. You will play a meaningful role in bringing this work to life, driving cross-functional collaboration to ensure that strategy, processes, and results support the overarching objectives of our company and product launches, such that they are well executed and delivered to achieve stated goals.

This role requires more than task management or coordinating meetings; we are looking for strategic problem solvers who drive results through executive influence, operational innovation, and change management. They’re self-starters, passionate about empowering teams, and skilled at driving planning, removing roadblocks, acting as the source of truth and pushing work toward positive outcomes, applying just the right amount of process to align with business goals and context.

What you'll do

• Drive impact by working directly with leadership and teammates from across marketing and other parts of the organization.
• Be an active participant in strategic marketing planning sessions to flesh out vital launch briefs, messaging, and marketing program requirements.
• Develop collaborative relationships with other Marketing and Product teams and internal partners.
• Run all execution across the Product Marketing organization via the team’s project management tool, Asana.
• Review programs and project deliverables via briefs and schedule scoping meetings as needed.
• Set up and maintain up-to-date project work plans and editorial calendars.
• Identify resources needed and assign individual responsibilities while balancing the workload of the team.
• Handle day-to-day operational aspects of the program and underlying projects.
• Work with other Program Directors to update our unified view of the global marketing portfolio of campaigns and programs.
• Provide weekly status updates to program and project owners, as well as our execs.
• Effectively apply the PMO team’s methodology and implement project standards.
• Assist in building and/or updating decks as needed to drive exec reviews and status updates.
• Preemptively identify and handle risks, raising issues when needed to remove blockers.
• Ensure project briefs, messaging and other relevant documents are complete, current, and stored appropriately.
• Establish and maintain relationships with external contractors/partners/vendors.
• Provide project management for other high-priority Marketing projects as needed.
• Support other process improvements associated with integrated planning and execution of programs.

Requirements

• 5+ years of program management experience with integrated marketing work at a SAAS company.
• Strong leadership capabilities to advise on goal setting, developing roadmaps, and resource planning.
• Proven experience establishing relationships and knowledge of various department operations.
• Business insight and ability to make good judgments and decisions based on information available.
• Ability to analyze and implement processes and procedures to improve efficiency and effectiveness.
• An entrepreneurial demeanor and self-starter with demonstrated ability to achieve bold goals.
• Proficient in program management fundamentals — team building, role definition, risk management, work breakdown, project tracking, etc.
• Excellent written and oral communication skills that provide necessary context, analysis and recommendations.
• Experience in marketing enterprise technology - Software as a Service - with a B2B focus.
• Experience working with project management tools, particularly Asana.

Bonus points if you have

• Understanding of digital marketing funnel and lead management.
• Understanding of an engineer's role and the developer community.

Benefits

• Healthcare, dental, vision, parental leave and planning, and mental health benefits.
• 401(k) plan and match.
• Flex time-off.
• 11 paid holidays.
• Volunteer time-off.
• Other competitive benefits designed to improve the lives of our employees.