Sr. Manager, Student & Family Platforms

Sr. Manager, Student & Family Platforms

At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities. Be the one who makes a differencewith us.

As the Sr. Manager, Student & Family Platforms, you will own execution for the end-to-end parent and student lifecycle across Legacy Traditional Schools. You will bring coherence to our application ecosystem, including multiple Student Information Systems and a new parent CRM covering all parent services, communications, and support interactions, by simplifying processes, standardizing data, and ensuring that parents and students experience a single, intuitive journey from first inquiry through graduation. Success requires a hands-on, execution-focused leader with a proactive, strategic mindset: someone who spends their time improving real workflows, resolving issues, and launching changes, while simultaneously reducing complexity and driving long-term coherence across the platform portfolio. This role sits at the intersection of strategy and execution. You are not a hands-on configurator by default, but you have enough technical depth to challenge vendor decisions, direct configuration work, and step in and build when the situation requires it. The person who thrives here measures success in business outcomes: enrollment conversion, parent satisfaction, and operational efficiency for our schools.

Responsibilities / Essential Functions:

• Translate the operational needs of Legacy Traditional Schools into a multi-year application roadmap focused on simplifying the user experience.
• Design and document future-state workflows for the Student Information System (SIS) and parent CRM ecosystem, focusing on data integrity and reducing manual processes for school staff.
• Lead the end-to-end implementation of the new parent-facing CRM, from defining project plans and milestones to coordinating the rollout strategy.
• Own the relationship with the systems integrator during CRM implementation. Review sprint outputs with a critical eye, challenge configuration decisions that do not serve our schools, protect scope, and translate implementation status into business outcomes for senior leadership.
• Conduct regular audits of the application portfolio to identify opportunities for consolidation, presenting business cases to leadership for decommissioning redundant systems.

• Partner directly with school leaders and administrative staff to configure applications like PowerSchool, Infinite Campus, and HubSpot to create a more intuitive workflow.
• Develop and deliver comprehensive training programs, user-friendly documentation, and clear communication plans to drive effective adoption of key platforms by staff and parents.
• Establish and manage formal feedback channels, such as user surveys and focus groups, to continuously measure and improve satisfaction with core applications.
• Serve as the designated incident commander for critical application outages, ensuring clear communication and timely resolution for all affected school communities.

• Partner with the business project leader to define and track success metrics that connect platform performance to business outcomes, including enrollment conversion rates, parent satisfaction scores, and staff productivity, and present these to senior leadership on a regular cadence in business terms, not technical ones.
• Actively identify and implement AI-assisted workflows within HubSpot and connected systems to reduce manual effort, improve parent response times, and surface actionable insights for school leaders.

• Act as the primary relationship owner for key application vendors, holding them accountable for service delivery, support performance, and contractual obligations.
• Lead contract negotiations and renewals, working with leadership to secure favorable terms and maximize the value of our investments in technology.
• Direct and oversee the work of vendor professional services during implementations and projects, ensuring their deliverables are aligned with the specific needs of our schools.
• Maintain a strong awareness of vendor product roadmaps to inform internal strategy and advocate for features that directly benefit Legacy Traditional Schools.

• Design and implement a formal change management process to review, approve, and communicate all significant application configuration requests.
• Establish and lead a cross-functional governance committee to prioritize enhancement requests and align application changes with network-wide school priorities.
• Provide direct coaching, mentorship, and performance feedback to a small team of application specialists, aligning their work to strategic priorities.
• Define and manage team processes using tools like Asana and Zendesk to create a sustainable balance between executing long-term projects and responding to daily support needs.
• Post go-live, own the HubSpot platform end-to-end. Run agile delivery cadences including sprint planning, backlog grooming, and retrospectives to maintain a steady cadence of enhancements through internal staff and contractors. Direct the work of application specialists and contractors with hands-on depth to make configuration decisions and build directly when urgency or complexity requires it.
• Own the production support model after go-live, ensuring school staff have fast and reliable resolution when something breaks. Define SLAs, manage escalation paths, and maintain system stability across the LTS campus network.

Qualifications:

Required:

• Proven experience managing a portfolio of enterprise applications, including K-12 Student Information Systems (e.g., PowerSchool, Infinite Campus) and CRM platforms.
• Demonstrated success developing and executing user adoption strategies, including training programs and support models for non-technical school staff.
• Experience creating and executing a multi-year application roadmap focused on simplifying a complex ecosystem and improving user satisfaction.
• Track record of leading a new enterprise system implementation from discovery and configuration through to a successful launch.
• Strong vendor management and contract negotiation skills, with experience holding technology partners accountable for service delivery.
• Experience establishing and enforcing application governance and change management processes to ensure data integrity.
• Prior experience as a people manager with responsibility for coaching, mentoring, and prioritizing the work of a technical team.
• Experience overseeing an external systems integrator or implementation partner, with the technical depth to evaluate their work and hold them accountable to delivery milestones and outcomes.

Preferred:

• Previous experience working directly within a K-12 school, school district, or charter management organization.
• Hands-on CRM configuration experience with platforms such as HubSpot, Salesforce, or equivalent, including workflow design, automation build, pipeline architecture, and reporting. Experience in business process mapping and redesign for academic or school operations workflows.
• Formal project management experience leading cross-departmental technology initiatives.
• Demonstrated ability to facilitate data connections or workarounds in an environment without a dedicated integration platform.
• Familiarity with AI-assisted workflows within HubSpot or adjacent CRM and service automation platforms.

Be excited to be a part of our team and grow your career with us!

Be the one who enables us to positively impact over 258,000 students across multiple states while driving our growth forward so we can enrich even more lives. Be the one who helps us achieve excellence for over 226 schools that we support with academics, finance, technology, human resources, communications, marketing, facilities, construction, and food services. Be the one who is a diverse thinker, a team player, a smart risk taker, an innovator, and a difference maker by encouraging others to climb higher and reach farther to further education.

• Be yourself surrounded by wonderful people who care about you, value your unique skills, and lift you up.
• Be supported in your work by caring leaders and team members who want you to succeed.
• Be empowered to make a difference and climb higher and reach farther to change lives through education.
• Be well in all aspects of your life from your physical, mental, and emotional wellbeing to your finances.
• Enjoy industry-leading pay, rewards, referral bonuses, with unlimited flexible paid time-off for performance.
• Be able to care for your health and your family with comprehensive medical, dental and vision benefits and invest in your future with 401(k) plans with a 6% employer match on your contributions.
• Enhance your growth and development with mentoring and money to take training classes.
• Thrive in a welcoming, supportive, and inclusive environment where we treat others with fairness and respect, celebrate diversity, and elevate equality and inclusion as an equal opportunity employer.

Be the one who makes a difference!

With an innovative mind, a hungry heart, and engaging spirit you can change lives through education. Be a part of Vertex Education and let's make a difference together. Apply Today!