Implementation Manager

Implementation Manager Clients Services New York, United States Full-time Healthee is on a mission to make healthcare easy for everyone. Our AI-powered platform helps employees understand, navigate, and optimize their healthcare benefits — transforming how people access and manage care. We’re looking for an Implementation Manager to join the Client Services team. As an Implementation Manager, you will primarily be responsible for the successful onboarding of new Healthee clients and ensuring their configuration and documentation remain up to date each plan year. Reporting directly to the VP of Client Services, you will help build and refine Healthee’s current implementation process. Responsibilities Lead pre‑sale scoping and discovery conversations in partnership with the sales and product teams Lead documentation collection, system integration and configuration, and testing for assigned implementations Act as the main point of contact for client escalations post go‑live, prior to steady‑state status Become a subject matter expert in integrations with HRIS platforms to identify ways to better collect and automate the required data exchange Act as lead project manager, responsible for all aspects of the onboarding process Lead annual reanalysis process by collecting plan documentation and reconfiguring the platform with the most recent plan year documentation Work cross‑functionally with sales, product/engineering, data, and customer success to identify and support continuous improvements to Healthee’s platform and processes Document implementation details and best practices Requirements 3 - 5 years of experience implementing SaaS solutions Experience supporting clients during the sales cycle Ability to support multiple implementations simultaneously Experience developing and completing test scripts to confirm configuration and data accuracy prior to go‑live Comfortable working in a fast‑paced startup environment with continuous change and process improvement Experience working with SMB to enterprise‑level customers, frequently interacting with C‑level executives Experience supporting basic reporting writing, sFTP, and API discussions Ability to travel as needed ( Preferred Experience working in the healthcare technology, healthcare benefits industry, or care navigation Benefits Health Care Plan (Medical, Dental and Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary and AD&D) Paid Time Off (Vacation, Sick and Public Holidays) Family Leave (Maternity, Paternity) Short-Term and Long-Term Disability Training and Development Hybrid Work Wellness Resources Stock Option Plan Healthee is proud to be an equal‑opportunity employer. We hire talented individuals regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. Salary: $120,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes the opportunity to receive equity based on the Company’s plans and in accordance with the Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. #J-18808-Ljbffr to Healthee