Senior Manager, Customer Strategy and Success [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Customer Strategy and Success based in the United States.

In this high-impact role, you will lead end-to-end customer implementation and success strategy across key partner accounts within a fast-growing, mission-driven digital health environment. You will serve as a primary point of contact for clients, owning onboarding, account management, and long-term relationship development. The role requires strong cross-functional leadership as you collaborate closely with Product, Clinical, Marketing, and Commercial teams to ensure seamless execution and measurable outcomes. You will also translate complex performance data into clear, compelling narratives that demonstrate value and drive partner growth. Regular delivery of Quarterly Business Reviews (QBRs) will be central to reinforcing impact and identifying expansion opportunities. This is a hands-on, strategic position for someone who thrives in data-driven storytelling, client engagement, and healthcare innovation.

Accountabilities:

• Own full-cycle customer implementation, onboarding, and ongoing account success for strategic partner relationships, ensuring strong adoption and measurable outcomes.
• Lead cross-functional execution efforts by coordinating with Product, Clinical Operations, Member Marketing, and Commercial teams to deliver seamless implementations.
• Develop and maintain strong external client relationships, serving as a trusted advisor and primary point of contact for key stakeholders.
• Analyze performance data from internal systems to identify insights, build success stories, and communicate value to partners.
• Prepare and deliver Quarterly Business Reviews (QBRs) that highlight impact, reinforce value, and support account expansion.
• Drive awareness and engagement strategies within partner accounts to improve member education and program utilization.

Requirements:

• 3–5 years of professional experience post-undergraduate degree with clear progression in customer-facing or account management roles.
• Proven success in client-facing environments with confidence leading external discussions and influencing senior stakeholders.
• Strong analytical capabilities with experience interpreting data and translating insights into compelling narratives.
• Excellent organizational and communication skills with a strong ability to manage multiple priorities across teams.
• Experience in healthcare, digital health, or telehealth environments is strongly preferred.
• Familiarity with QBR preparation and delivery is an advantage.
• Background in high-growth, startup, or mission-driven organizations is a plus.

Benefits:

• Competitive salary range of $130,000 – $150,000 USD, plus equity opportunities.
• Comprehensive health coverage including medical, dental, and vision insurance.
• Unlimited paid time off plus 13 company holidays.
• Access to employee support resources, including a life assistance concierge service.
• Remote-first work environment with flexibility across eligible U.S. states.
• Professional development opportunities designed to support career growth in a scaling organization.
• Inclusive, mission-driven culture with virtual events and engagement initiatives.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.