Human Resource Generalist

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition. Overview Support the overall operation of both the Executive Office & Human Resource Department in daily administrative functions. Assist the General Manager and Director of Human Resources with key responsibilities for both offices, which includes new hire administration, employee relations, training and communications with both hotel departments and Highgate corporate offices. Responsibilities Support the employment process including applicant screening, determining eligibility for employment, conducting reference checks and verifying paperwork for accuracy. Refer potential new‑hires to department managers when appropriate for interviews. Assist with department outgoing correspondence and memorandums as needed. Maintain all logs (new hire, termination, transfers, department meetings, turnover reports) daily by period and prepare reports in a timely, accurate manner. Assist with all benefit administration including group health insurance, vacation, sick, personal leave of absence, jury duty pay, and retirement plan. Ensure all policies and procedures are followed and all completed forms are accurate with timely submission. Assist with coordination of all other new hire pre‑employment steps, including drug testing and reference checks, to ensure compliance with all Company policies and procedures. Respond to all interviewed applicants via telephone or letter within required time frame. Assist with completion of appropriate paperwork for new hires, terminations, payroll action forms and employee status changes on a daily basis and in a timely, accurate manner. Assist with New Hire Orientation: administer an overview of benefits to new associates, explain elements of various benefits, and assist with enrollment and claims processing. Present an overview of the Highgate Handbook with complete knowledge of all policies and procedures. Notify all managers of monthly reviews, prepare payroll action forms and track all completed reviews to ensure reviews are given in a timely manner. Assist the HR department in maintaining accurate employee records. Assist with OSHA, Workers Compensation, and Unemployment Claims responsibilities for the hotel. Assist with HR reception area duties: greeting associates, managers and potential new hires. Direct to appropriate manager if necessary. Assist in the production of the employee newsletter. Maintain associates' files and ensure that filing is completed at the end of each week. Assist with Associate Employee Relations Events. Ensure compliance with the Immigration Reform and Control Act for all employees. Maintain inventory of office and benefit supplies on a regular basis. Complete purchase orders needed to replenish supplies. Keep employee bulletin boards current, post memos, pictures of employee events, and loss prevention materials. Distribute paychecks as needed and ensure completed signature pages are collected from each department. Assist with other special hotel projects as needed. Provide the GM with administrative support through scheduling of key appointments, coordinating in‑house meetings & agendas, while assisting with all associate events. Assist the GM & hotel with Social Media management, including timely responses to Twitter, online reviews, Facebook, Flickr, Yelp, Google+, and any other online channel open to the hotel's guests and clients. Take the lead on web presence management, with Hyatt Brand Analytics and Micros Interactive as the online website management vendor, ensuring timely follow‑up on website updates, including updates to menus, promos and special calendar events. Assist with daily Medalia tracking and reporting of daily results. Ensure timely follow‑up from department heads on guest issues. Assist with administration and management of hotel programs such as MOD, Lobby Ambassador, Zone management and ensure timely follow‑up and communication on all facets of each program from scheduling to reporting and execution. Assist with the coordination of the Gold Passport Reception and printing of invitation cards for in‑house VIPs. Assist with and ensure timely follow‑up on all in‑house guest communication and requests from within the hotel's guestrooms, presenting a response to the guest confirming receipt of their request. Assist with timely follow‑up to incoming guest correspondence received through the hotel's general mailbox and forward to all departments as deemed necessary for their follow‑up. In the absence of the GM, coordinate and follow‑up on all corporate office requests and assist finance as needed on reporting requirements and deadlines. Assist other departments on an as‑needed basis when guest influx dictates. Qualifications Associate’s or Bachelor’s Degree in Human Resources or equivalent with at least 1–3 years of work experience. At least one year of hotel or Human Resources related work experience. Long hours sometimes required. Light work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Effective communication skills, both verbal and written, with all levels of employees and guests in an attentive, friendly, courteous and service‑oriented manner. Effective at listening to, understanding, and clarifying concerns raised by employees and guests. Multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Cross‑train in other hotel related areas. Maintain confidentiality of information. Show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Have basic PC knowledge, minimum typing speed of 35 wpm, ability to write and communicate professionally; bilingual fluency is a plus. Be hospitality oriented and possess the ability to work under pressure. Work effectively under time constraints and deadlines. Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Set priorities, plan, organize, and delegate. Complete multiple tasks simultaneously. #J-18808-Ljbffr Highgate Hotels, LP