Senior Partner AI Architect

Role Description

Be the one building AI-powered experiences where they matter most. The Genesys Partner AI Architect is a senior presales AI specialist who operates across four core motions:

• Driving strategic Genesys Cloud CX and Genesys AI opportunities with Genesys Strategic Technology Partners, Global Systems Integrators (GSI), and Genesys sales teams showcasing the Genesys differentiated Genesys AI experience.
• Scaling the Genesys partner ecosystem through creation of reusable assets, reference architectures, Pre-Sales technical enablement for Genesys partner’s Pre-Sales teams, and coaching.
• Ensuring that partners understand the Genesys AI business and technical value proposition and are able to independently generate pipeline, articulating value, and delivering AI led outcomes.
• Shaping product and go-to-market direction through real-world partner and customer feedback.

This role requires a blend of deep AI technical acumen, exceptional sales & communication skills, and the ability to translate complex capabilities into clear, actionable business value.

Key Responsibilities:

• Design end-to-end AI systems for customer experience use cases.
• Architect reliable, production-ready AI solutions that go beyond prompt design.
• Optimize retrieval-augmented generation (RAG) and knowledge architectures.
• Establish AI evaluation frameworks and quality measurement strategies.
• Engineer contextual AI experiences that leverage real-time data and conversation state.
• Design for scalability, latency, and cost efficiency in enterprise environments.
• Support Partner Development Lab Co-created Configurations.
• Serve as a technical escalation point for difficult or complex integration issues.
• Mentor Genesys Partner’s Solution Consultant teams.
• Assist with technical field readiness.
• Support Strategic Pre-Sales Engagements.
• Establish best practice frameworks.
• Leverage expert-level knowledge of Genesys AI capabilities.
• Design and deploy AI prototypes in sandbox and/or partner and customer development environments.
• Support partners, Genesys account teams, and professional services to transition successful prototypes into production pilots.
• Build integrations to third-party systems via RESTful APIs.
• Develop reusable technical assets and enable Solution Consultants, partners, and account teams.
• Provide technical feedback and strategic insights to Product Management and Engineering.
• Support partners in influencing CIO/CTO-level stakeholders.

Qualifications

• Hands-on experience designing modern AI solutions for customer experience orchestration.
• Expertise integrating AI solutions with enterprise platforms.
• Ability to define AI evaluation strategies and success metrics.
• Strong ability to translate complex AI architectures into clear business value.
• Practical experience designing prompts and orchestration flows.
• Proven ability to create and deliver compelling technical demonstrations.
• Demonstrated success partnering with sales teams.
• Ability to identify opportunities for process optimization.
• Proven ability to influence CIO/CTO decision-makers.
• Strong understanding of the Genesys Cloud platform and Genesys AI preferred.
• Hands-on experience working with AWS, Salesforce, ServiceNow, Meta, and/or Guidewire.
• Prior experience working with GSI’s is preferred.

Requirements

• AI Architecture & Technical Judgment.
• Enterprise Integration & Real-Time Design.
• Evaluation, Governance & Observability.
• Executive Communication & Hands-On Partner Pre-Sales Enablement.
• Prompt Design & AI Workflow Optimization.
• Technical Demonstration Prowess.
• Sales Acumen.
• Business Value Orientation.
• Executive Presence.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.