Office Manager

Job Description

Job Description

POSITION SUMMARY

The Office Manager leads daily front desk operations and supports local community marketing efforts that drive awareness, education, and enrollment growth. This role is responsible for modeling and leading an exceptional customer experience, converting opportunities into enrollments, and strengthening the school’s presence in the local community.

POSITION TYPE

· Full-time

· Days and hours may fluctuate based on the school’s needs and season

· Reports to Assistant General Manager

KEY RESPONSIBILITIES

· Lead, train, and coach Front Desk team members to uphold expectations

· Drive enrollment sales through consistent lead follow up and customer education

· Oversee scheduling, staff coverage, and day to day front desk performance

· Resolve customer concerns and protect retention

· Maintain accurate POS systems, reporting, and inventory controls

· Ensure the facility reflects brand standards and safety compliance

· Build relationships with schools, daycares, and local organizations

· Coordinate and represent the school at community events and outreach efforts

· Capture and publish social media content that highlights school events, team culture, and water safety messaging to support local awareness and participation

QUALIFICATIONS

· High School Diploma or GED

· Supervisory or management experience preferred

· Strong sales, customer service, and communication skills

· Organized, proactive, and detail oriented

· Reliable transportation and flexibility for occasional evening or weekend events