Office Manager

Overview We are looking for an experienced Office Manager to join our growing team at Farmers Insurance. As the Office Manager, you will play a key role in overseeing the daily operations of our agencies, ensuring efficiency and compliance, and fostering a positive work environment. This position requires a proven leader within the insurance industry with a passion for customer service. Base pay range $55,000.00/yr - $75,000.00/yr Farmers Insurance Mile High District provided pay range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities Oversee day-to-day operations, ensuring a smooth and efficient workflow. Organize and prioritize tasks to maximize office productivity and meet business objectives. Supervise and support a team of administrative and customer service staff, providing coaching, guidance, and performance management. Manage office inventory, supplies, and ensure proper maintenance of office equipment. Coordinate the flow of communications within the office and with external vendors. Act as a point of contact for customers, ensuring that their inquiries and concerns are addressed promptly and professionally. Ensure the office is operating in compliance with all internal policies and external regulations. Maintain up-to-date knowledge of industry standards and company guidelines. Use your knowledge of insurance policies, billing, and underwriting to assist the team and ensure all customer-facing processes are handled efficiently. Contribute to office sales by assisting with policy sales, identifying potential customer needs, and effectively communicating the benefits of Farmers Insurance products. Support the sales team in driving revenue growth through proactive customer engagement and identifying cross-selling and upselling opportunities. Requirements Minimum of 3 years of experience in the Insurance Industry required Willingness to obtain Property & Casualty License (study materials provided by Farmers at no cost). Proven experience managing teams, with the ability to motivate, train, and develop staff. Exceptional organizational and multitasking skills, with the ability to handle competing priorities effectively. Strong verbal and written communication skills, with an emphasis on professionalism and customer service. Proficient in Microsoft Office Suite, ability to learn CRM platforms, and familiar with insurance-specific software. Bilingual (Spanish/English) highly encouraged to apply. Experience in sales, with the ability to support and contribute to policy sales, upsell, and cross-sell insurance products effectively. Ability to identify customer needs and align solutions with Farmers Insurance products to drive revenue growth. Benefits Career Growth: Opportunities for advancement within the agency Training & Licensing Support: We support your continued education and licensing requirements Competitive Pay: Bonus opportunities available Paid time off: Holidays, PTO Seniority level Associate Employment type Full-time Job function Management Industries IT Services and IT Consulting We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr