Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Competitive salary
• Training & development
• Bonus based on performance
• 401(k) matching
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY:
I opened my agency in 1986 after beginning my State Farm career in health claims. With my dad also having been a State Farm agent, I had the opportunity to see the impact of agency ownership firsthand and knew I wanted to build an agency of my own.

Staying connected to our community is important to us, and our agency participates in local events and outreach opportunities throughout the year - typically every other month.

We offer health benefits, a 401(k), paid time off, and a strong commitment to work-life balance. We believe in creating an environment where people can enjoy their careers while having opportunities to grow and succeed.

Our culture is positive, team-oriented, and genuinely happy. We enjoy working together, celebrate birthdays and successes, and help one another along the way. I'm looking for someone who is ambitious, hungry to succeed, positive, and motivated by earning potential. Someone who enjoys engaging with customers, takes initiative, and is excited to help customers with both insurance and financial services will thrive on our team.

ROLE DESCRIPTION:
As a Customer Service Representative with my agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.