Service Coordinator for Strategic Accounts

Virtual Vocations Inc

Coordinating service delivery and support activities for strategic accounts, the full-time Service Coordinator for Strategic Accounts will manage customer requests, resolve escalated issues, and ensure a positive customer experience while working remotely during standard business hours of 8:00 am to 5:00 pm PST. Key responsibilities Coordinate service requests, installations, repairs, and customer support activities to ensure timely service delivery Monitor service schedules and resource utilization, prioritizing activities to meet customer expectations Act as the primary point of contact for escalated customer inquiries, ensuring effective resolution and communication Required qualifications High School Diploma or Equivalent 3 years of experience in customer support, dispatch, project coordination, or related fields Experience supporting strategic or high-volume customer accounts Experience coordinating field service or technical support activities Knowledge of service coordination and customer relationship management principles

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Vacancy posted 4 days ago

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