Global IT Support Leader - 24/7, AI-Driven Automation
Resolution Technologies
Resolution Technologies, Inc. is seeking a Global Manager, IT Support Services to lead their worldwide employee technology support organization. This role involves overseeing the 24/7 Global Service Desk and multiple regional Tech Support teams. Ideal candidates will have 8-12 years of IT support experience, strong leadership skills, and familiarity with AI-driven support models. Responsibilities include enhancing operational excellence, team development, and managing major incidents while implementing innovative support solutions. #J-18808-Ljbffr
$120k - $155k
...Motive Partners is seeking an AI-Forward IT Support Engineer for their New York office. This role involves managing the daily IT support operations and leveraging AI tools like Claude Code and OpenAI Codex to enhance the support experience. You will ensure that employees...SuggestedWork at office- Applications Support Tech Lead Analyst - Vice President... ...Why Citi? Join a Global Bank that believes in its... ...post-mortems, and driving automation for operational efficiency... .... Familiarity with AI/ML concepts, models, and... ...in leveraging AI‑driven tools to support and optimize...SuggestedFull time
- Kirkland & Ellis is seeking a Technology Support Manager in New York to oversee day-to-day technology... ...role involves managing a team, ensuring 24/7 service coverage, and resolving escalated... ...expertise, and experience in managing IT operations. The role offers a competitive...Suggested
$205k - $325k
A leading technology firm is seeking an experienced Licensing Support Leader to head their Patents Department. This role involves leading a global team responsible for technical and operational support in patent licensing. Applicants should have substantial experience...SuggestedWork at office- USP Management is looking for an IT Support Coordinator in Fort Lee, New Jersey. This full-time role involves maintaining and troubleshooting IT systems, providing first-line support for hardware and software, and administering Google Workspace environments. Ideal candidates...SuggestedFull time
$127.5k - $157.5k
About Zip Zip is the AI platform for enterprise... ...team includes product leaders from Apple, Airbnb,... ...BOND, CRV, DST, Tiger Global, and Y Combinator, Zip... ...looking for a capable, self-driven IT Support Specialist to be the... .... Experience with automation workflows and scripting...Full timeWork at officeLocal areaRemote workHome officeFlexible hours$120k - $140k
...Intelligent. Symphony is an AI-powered communication and... ...and highly organised Technical Support Manager to lead our New York based... ...ability to collaborate across global support, product, and... ...support teams in fast-paced, SLA-driven environments. ~ Excellent communication...Local area- ...business services. As a Technology Support Lead in Corporate &... ...This role will manage a complex global function providing Level 1/Level... ...opportunity for a dynamic leader to effect change as the technology... ...programming languages and/or automation scripting Practical...
- ...healthcare startup in New York is looking for a Head of Customer Support to lead global support and logistics teams. This role will focus on... ...customer satisfaction through effective team leadership and AI-driven tools. The ideal candidate has proven success in scaling support...
- A global financial service organization is seeking a Global Application Support Manager to lead and expand a worldwide support team. You will ensure exemplary front-line support for clients across multiple markets while developing strategies to optimize service delivery...Worldwide
- Neko Health in New York seeks a technical product manager to enhance their support team's operations. This role involves optimizing their support tech stack, deploying AI-powered automations, and mapping the customer journey to eliminate bottlenecks. Applicants should have...
- ...Applied Labs, Inc. is seeking an AI Support Operations Manager to enhance customer support through AI solutions. You will lead the design and optimization of AI-powered workflows across various platforms, directly impacting customer satisfaction and efficiency. The successful...
$120k - $170k
...East. We are currently seeking a Regional IT Support Manager to support the New York and... ...York office and report to the Director of Global IT Service Delivery. The Regional IT Support... ...‑matter resource for the firm’s use of AI tools, including Microsoft Copilot and other...Hourly payFull timeWork experience placementWork at officeLocal area$100k - $140k
...strong technical problem solving and leadership experience in SaaS support. The ideal candidate will have at least 10 years in a client-... ...This position offers a competitive salary ranging from $100,000 to $140,000 and comprehensive benefits. #J-18808-Ljbffr Global Relay- ...As our Technical Support Manager, you will own the support function for our PLG user base end-to-end... ...are stepping into a functioning operation, Fin AI is already live and handling the majority of chat volume, core automations are in place, and the billing ops workflow is...Full time
- ...PTP Stakeholder Support Lead On-site 5 days/week in either Nashville... ...facing support function for global Procure-to-Pay operations... ...to Oracle Fusion. The leader will manage intake, triage,... ...cause analysis, and advancing automation and AI-enabled service delivery. The...Hourly payPermanent employmentTemporary work
- ...BGC Group is seeking an AVP, Application Support who will ensure the stability of trading... ...application performance through automation. The ideal candidate will have proficiency... .... This position plays a vital role in a global team and is essential for maintaining operational...
- ...Sant Ambroeus Hospitality Group in New York City is looking for an IT professional who possesses strong problem-solving and communication skills. The role requires a quick learner who is detail-oriented and organized, capable of managing multiple projects efficiently....
$85k - $112.5k
...navigate rapid growth on a global scale while striving... ...culture. If you are driven to solve exhilarating challenges... ...WHAT YOU’LL DO The Support Engagement Lead is a... ...combine and activate AI agents, models, and... ...consistently recognized as a Leader in marketing technology...Contract workWork at officeFlexible hours- ...’s fastest-growing school lunch program. To support our expansion, we’re seeking a Customer Support Lead Engineer to build an AI-first, modern support system designed for faster... ..., categorize and triage appropriately, and automate what you’ve done to ensure it doesn’t happen...Full timeImmediate startRemote workWork from homeFlexible hours
- ...success with your expertise in technology support and a commitment to continuous... ...applications, or infrastructure Design system automation, build helpers and tools to reduce the human... ...the developers, business users and global production management teams Hands‑on experience...
$142.32k - $213.48k
...Overview of Citi: Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 1... ...position of Equities Electronic Trading Technology Production Support Lead Analyst within our global support team located in the NY trading...Full timeWorldwide$21 - $22 per hour
...Job Description Healthcare IT Installation and Support Technical Lead- Staten Island... ...operations for our clients 24/7, handling infrastructure monitoring... ...off IT departments. TOGA AI – This is our newer, cutting... ...(Agilant AI voice) that automate Tier 1 IT support and help...Local area$116k - $159k
...meaningful work that helps drive global business, investment and... ...leading high-performing technology support teams in fast-paced, high-expectation... ...seamless support across a 24/7 technology environment. The... ...and ownership practices using IT Service Management (ITSM) tools...Work experience placementWork at officeLocal areaRemote workWorldwideMonday to FridayFlexible hoursWeekend work- ...sector, is seeking an experienced Support Manager to lead and scale its... ...improvement through automation, reporting, and workflow optimization... ...Preferred Skills Networking and IT infrastructure knowledge (VPNs... ...contributing to a mission-driven culture of innovation and impact...Remote work
- The New York Times is seeking a Senior Director, End User Support to lead a global organization providing excellent technology support to employees... ...strong project management skills and experience with IT service management processes. Benefits include medical, dental...For contractors
$110k - $160k
Foot Locker, Inc. is looking for a Manager of Corporate Site Support in New York. This role oversees IT operations across corporate offices globally and manages the Global Service Desk, ensuring a seamless end-user experience. Candidates should have a Bachelor’s degree...- ..., impacting the core of our business services. As a Technology Support Lead in the Commercial & Investment Bank, you will play a leadership... ...technology systems, applications, or infrastructure Drive Global Banking Service Improvement Initiatives within the respective regions...Local area
$142.32k - $213.48k
Overview of Citi Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160... ...position of Equities Electronic Trading Technology Production Support Lead Analyst within the global support team located on the NY trading...Full timeWorldwide$120k - $155k
...trade, and post-trade experience. CAIS supports over 50,000 advisors who oversee more than $6 trillion in network assets. The AI-Forward IT Support Engineer is the visible face of... ...environment—generating and refining scripts, automating repetitive admin tasks, troubleshooting...Work at office
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