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Global IT Support Leader - 24/7, AI-Driven Automation

Resolution Technologies

Resolution Technologies, Inc. is seeking a Global Manager, IT Support Services to lead their worldwide employee technology support organization. This role involves overseeing the 24/7 Global Service Desk and multiple regional Tech Support teams. Ideal candidates will have 8-12 years of IT support experience, strong leadership skills, and familiarity with AI-driven support models. Responsibilities include enhancing operational excellence, team development, and managing major incidents while implementing innovative support solutions. #J-18808-Ljbffr

Vacancy posted 4 days ago
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