Telecommunications Equipment Operator

Telecommunications Equipment Operator

Major duties include but are not limited to:

• Performs telecommunications support assignments, which involves a significant amount of customer service in recognizing and routing patient and other inquiries
• Provides information of a routine nature and receives and directs callers to the appropriate area
• Provides general telephone and visitor referral services
• Operates VISN 12 Centralized Attendant telephone system to receive and connect incoming and outgoing calls utilizing complex computerized equipment and telecommunications software
• Regularly provides customer service to a variety of difficult calls requiring personal involvement on the part of the employee, such as threatening, abusive, or distraught callers
• Initiates a trace with local telephone and police authorities on threatening or emergency related calls
• Answers/places recurring types of telephone calls such as internal network and routine long-distance calls
• Furnishes information to customers concerning telephone extensions, organizational functions, and staff information
• Operates computerized telecommunications systems, and/or performs support and service functions requiring knowledge of telecommunications processing sequences, procedures, user and/or program functions, computer requirements, and/or techniques associated with the maintenance of the system
• Performs work related to maintaining, listing, and monitoring computer generated telephone files
• Sets up, operates, and monitors computer systems and peripheral equipment such as printers, code alarms, and other monitoring equipment as needed

Work Schedule: 8:00am to 4:30 PM, rotating weekends and holidays

Position Description/PD#: Telecommunications Equipment Operator/ PD11166A