Desktop Support Technician

Deskside Support II RolePay Rate: $20 - $23 on W2Location: Client, 3700 Highway 52 South Lafayette, Indiana, USA 47909Conversion salary $21-$23Top skills: PC Deployment, and Customer ServiceShift: M-F 8 am-5 PM EST. Deskside role troubleshooting PC, Smart Hands, Project workUS Citizenship required for Client Aerospace due to Export Control Government regulations. Client Aerospace requires First Advantage background check.Job OverviewLeadership experience | Deskside Technician | PC/laptop Windows | Break/Fix Support | IMACCandidates should have 3-5 years' experience supporting PC Hardware and software, however a minimum of a year in desktop support would be required in enterprise environment.CompTIA A+ would be "nice-to-have".M-F, 8am-4:30 pm. Very little, if any overtime; almost never mandatory.Must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as wellPrimary day-to-day responsibilities:Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshesAssure that all tickets requiring follow up work and/or calls receive appropriate attention.Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers siteBack up and burn end user data.Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.Assist Site Leader in the execution of established processes and escalations.Ability to handle multiple projectsAssociate will be primary contact working with various levels of leadership including senior and c-level band so customer service is critical to being successful in this role.If interested; kindly share your resume with answers: Q1. How many years of Enterprise Desktop Support Experience do you have? Q2. Are you A+ certified? Q3. For submission; client needs MM/DD of Birth and Last 4 of SSN - kindly share Q4. How far are you from Client: 3700 Highway 52 South, Lafayette IN and how will you commute daily? AA2IT