V104 - Law Firm Intake Coordinator

Law Firm Intake Coordinator

Job Duck is seeking a reliable and detail-oriented Law Firm Intake Coordinator to support a disability law practice by managing client intake and early case communication. This role is central to ensuring potential and existing clients receive timely responses, accurate information, and a professional first impression of the firm. The Law Firm Intake Coordinator will handle a steady volume of inbound and outbound calls, complete live intake within the CRM, and manage follow-ups based on each client's situation. Success in this role requires comfort with phone-based work, strong organization skills, and a high level of discretion when handling sensitive legal information. This position is ideal for someone who enjoys structured workflows, clear expectations, and making a meaningful impact on the client experience.

Compensation Range: $1,142 to $1,220 USD

Responsibilities include, but are not limited to:

• Maintain accurate records and documentation in the case management system
• Provide timely updates to clients regarding their case progress
• Vet and qualify callers based on intake criteria
• Complete live intake forms in Clio while speaking with callers
• Handle inbound and outbound phone calls from potential and existing clients
• Ensure all interactions comply with confidentiality requirements
• Follow up with clients using preset email workflows based on case status
• Manage and update the CRM pipeline accurately

Requirements:

Required Skills

• Legal intake experience or comparable case management exposure

• Strong verbal communication skills with confidence on phone calls

• High level of confidentiality and discretion

• Excellent attention to detail and accuracy

• Ability to manage multiple follow-ups while maintaining organization

• Consistent and reliable work habits

• Comfort working in structured workflows and CRM systems

• Professional written communication for client updates

Additional Details

• Full time position working Eastern Standard Time

• Schedule from 9:00 a.m. to 5:30 p.m. EST

• Practice area focused on disability law

• Immediate start preferred

• Spanish proficiency required

• Quiet and private workspace suitable for handling confidential information

• Two monitors required or a laptop with an additional external monitor

• Location must be compatible with the firm's VoIP provider country coverage

Required Software and Tools

• Clio for CRM and intake management

• VoIP phone system compatible with geographic service restrictions

• Email and case follow-up tools within the CRM

Languages:

English, Spanish