Customer Service Representative - Bilingual (Spanish) - Weeknights
Transcard
Customer Service Representative
Transcard is looking for a positive and professional Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers and will be responsible for delivering a best-in-class customer support experience.
Assumes responsibility for the effective and professional completion of call center representative functions.
Receives customer telephone questions and complaints in a professional manner.
Answers inbound calls in a timely manner.
Responds to customer inquiries.
Provides personalized customer service by responding to the needs of the customer.
Manages and updates customer profile with the status of each customer.
Coordinate with departments to achieve customer satisfaction.
Build customer loyalty by meeting customer expectations.
Evaluate problems of the customers and provide logical lasting solutions.
File disputes for customers in accordance with Regulation E.
Replies to all corresponding email.
Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.
Keeps supervisor informed of significant problems.
Corresponds with Fraud Department of potential fraudulent activity.
Maintains effective working relations with the operations department.
Requirements
Customer Service Experience.
English and/or Bilingual (English & Spanish).
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily.
Ability to share work among a customer service team.
Attentiveness and patience.
Time-management skills.
Eastern Standard Time (EST) :
Shift 2 (up to 40 hours)
Monday: 5pm - 12pm (midnight) EST
Tuesday: 5pm - 12pm (midnight) EST
Wednesday: 5pm - 12pm (midnight) EST
Thursday: 5pm - 12pm (midnight) EST
Friday: 5pm - 12pm (midnight) EST
Saturday: OFF
Sunday: OFF
Education and/or Certifications:
Bachelor's degree preferred or equivalent work experience
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.
They are not intended to be a complete list of duties performed.
No resumes from 3rd party vendors will be accepted at this time.
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