Bilingual Customer Experience Representative

Bilingual Customer Experience Representative

The home improvement industry is broken. Renuity is here to fix it. We've united seven of the most trusted home renovation companies in America under one powerful brand Renuity. Together we're on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it's a new bath, a custom closet, or exterior upgrades, we help people create homes they love without the hassle. With expert teams in 36 states and counting, there's probably a Renuity home in your neighborhood. And we're just getting started.

If you're ready to build the future of home improvement, join us.

What We Offer

• Medical, dental, life and disability insurance plans
• Paid Holidays and Paid Time-Off
• Competitive 401(k) retirement savings plan, matched by Renuity
• Growing social program with team building and rewards
• Company wellness incentives

About This Role

• Welcome new customers and update clients on their current project timelines
• Monitor and respond to company communications via MS Teams and text platform
• Complete customer care calls for all finished installations
• Hours M-F, 8am - 4:30pm

Key Qualifications

• Bilingual skills in both English and Spanish
• Outgoing and engaging attitude to build relationship and trust with existing customers
• Experience in a high-volume call center environment placing outbound calls
• Exposure to home improvement, collections, health, insurance, banking and finance, or sales industry- a plus
• Must be able to efficiently multi-task and work independently with minimal supervision
• Proficiency in MS Office 365, running reports, using shortcuts
• Flexible, positive attitude and willingness to learn
• Professional and approachable demeanor over the phone

Type: W2, On-site

Office Location: 3801 SW 30th Avenue, Fort Lauderdale, FL 33312

Renuity is a national leader in the direct-to-consumer home improvement industry, dedicated to transforming spaces and enhancing lives. As one of the fastest-growing providers in the country, we operate under the Renuity brand and through a network of trusted regional companiesincluding Mad City Windows & Baths, Statewide Remodeling, Rite Window, and Closet America.

Backed by private equity and fueled by an ambitious growth strategy, Renuity has expanded rapidly through strategic acquisitions. Today, we're focused on unifying our brands, streamlining operations, and delivering exceptional service to homeowners nationwide. We've already helped hundreds of thousands of customers upgrade their homes with quality products and expert installationat competitive prices.

At Renuity, you'll join a dynamic, fast-paced, and collaborative team where your work directly contributes to the company's success. Our people work closely with executive leadership, embrace innovation, and drive real impact. Whether you're in the field or at HQ, you'll be part of shaping the future of home improvementand building a career you can be proud of.