Microsoft Systems Engineer II

Overview Concentra is recognized as the nation's leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. Engineer II, Systems is responsible for managing and optimizing the organization's IT infrastructure. This role involves configuring, maintaining, and troubleshooting servers, networks, and storage systems to ensure high availability and performance. The engineers conduct regular system audits to identify potential issues and implement proactive measures to mitigate risks. They are also tasked with automating routine tasks through scripting and other tools to enhance operational efficiency. Collaboration with cross‑functional teams is essential for successful project deployments, requiring the specialist to provide technical support during the implementation of new technologies. Responsibilities Performance Monitoring and Optimization. Engineer II, Systems is responsible for monitoring system performance metrics, analyzing data to identify bottlenecks, and implementing solutions to enhance system efficiency. This includes configuring system settings, conducting regular performance assessments, and utilizing diagnostic tools to troubleshoot issues. The role also involves collaborating with cross‑functional teams to ensure optimal resource allocation and scalability of systems. Troubleshooting and Issue Resolution. Engineer II, Systems is responsible for diagnosing and resolving technical issues related to system performance, network connectivity, and application functionality. This includes analyzing logs, performing root‑cause analysis, and implementing solutions to prevent future occurrences. The role requires collaboration with cross‑functional teams to ensure timely resolution of incidents and adherence to service level agreements (SLAs). Additionally, the engineer will document troubleshooting steps and resolutions in the knowledge base for future reference. System Upgrades. Engineer II, Systems is responsible for system upgrades, planning and execution of upgrade procedures, testing new systems, and documenting changes. This includes ensuring that compatibility and performance standards are met, as well as troubleshooting any issues that arise during the upgrade process. Server Maintenance and Upgrades. Engineer II, Systems is responsible for performing regular maintenance on servers, including applying updates, patches, and upgrades to ensure optimal performance and security. This role involves monitoring server health, troubleshooting issues, and implementing solutions to enhance system reliability. The engineer will document changes made during maintenance activities and collaborate with other IT teams to schedule downtime effectively. System Configuration Management. Engineer II, Systems is responsible for managing and maintaining system configurations across various platforms. This includes deploying, monitoring, and updating system software and hardware configurations to ensure optimal performance and security. The role involves creating and maintaining documentation for configuration management processes, conducting regular audits of system configurations, and implementing changes as necessary to align with organizational standards. Network Administration Support. Engineer II, Systems participates in managing and maintaining network infrastructure. This role involves troubleshooting connectivity issues, assisting in implementing security protocols, and ensuring optimal performance of network services. The engineer will also conduct regular audits and collaborate with other IT teams to support system integration and upgrades. Documentation of System Processes. Engineer II, Systems is responsible for creating and maintaining comprehensive documentation of system processes, configurations, and procedures. This includes developing detailed guides for system installations, updates, troubleshooting steps, and best practices to ensure operational efficiency. The engineer will also review and update documentation to reflect changes in technology or processes. Automation of Routine Tasks. Engineer II, Systems is responsible for identifying repetitive tasks within the IT infrastructure and developing automation scripts to streamline these processes. This includes using tools such as PowerShell, Python, or others to create scripts that manage system updates, backups, and monitoring alerts. The engineer will also implement automation solutions in cloud environments and ensure that all automated tasks are documented and maintained for future reference. Collaboration with Cross‑Functional Teams. Engineer II, Systems is responsible for collaborating with cross‑functional teams, including developers, project managers, and other IT staff. This involves participating in meetings to discuss project requirements, providing technical insights, and ensuring that system architecture aligns with business needs. The engineer will also work on integrating systems and troubleshooting issues that arise during the collaboration process. Security Compliance and Management. Engineer II, Systems is responsible for ensuring that all systems comply with internal and external security standards. This includes conducting regular audits, implementing security policies, managing access controls, and responding to security incidents. The role requires maintaining documentation of compliance activities and collaborating with other IT teams to enhance system security measures. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education/Credentials Education Level: Bachelor's Degree Major: Computer Engineering, Computer Science Degree must be from an accredited college or university. Job-Related Experience 5 years Job-Related Skills/Competencies Customarily has at least 5 years of experience in systems engineering of Microsoft Windows Server OS. Hands‑on experience managing Active Directory, including implementing group policies, managing sites and services, and managing DNS records. Experience with AD FS is a plus. Experience in administering Linux OS. Strong experience in administering Microsoft 365 tenants, including advanced experience managing Entra ID, Exchange, Intune, Teams, and Microsoft 365 Apps. Hands‑on experience in managing Hybrid Active Directory and Microsoft Exchange environments. Experience in administering Citrix DaaS, including handling Citrix environment, creating machine catalogs and delivery groups, building vDisks, and deploying and managing Storefront servers. Experience in writing scripts using PowerShell, Python, Bash, or other scripting languages. Experience in operating and managing monitoring tools, such as Dynatrace, PRTG, SolarWinds, or others. Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility. Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions. Outstanding customer service skills and the ability to deal with people in a manner that shows tact and professionalism. Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies. Wintel Server Administration Engineer II, Systems must be proficient in installing, configuring, and administering Windows Server environments. This includes managing Active Directory, Group Policy, and DNS services. The role requires troubleshooting server issues, applying security patches, and ensuring system backups are performed regularly. Additionally, the engineer will monitor server performance and optimize resources to ensure high availability and reliability of services. Linux System Administration Engineer II, Systems is expected to have working knowledge of managing and maintaining Linux servers, including installation, configuration, and troubleshooting of operating systems. This role involves monitoring system performance, applying security patches, managing user accounts, and ensuring data backups are performed regularly. The engineer will also automate tasks using shell scripting and collaborate with development teams to support application deployments. Network Configuration and Management Engineer II, Systems is responsible for managing, troubleshooting network connectivity for servers, storage, and cloud compute resources. This includes implementing security protocols, monitoring network performance, and ensuring connectivity across various systems. The role also involves documenting network configurations and changes to maintain an accurate inventory of network resources. Virtualization Technologies Engineer II, Systems must possess expertise for deploying, configuring, and managing virtualization technologies such as VMware and Citrix. This includes creating and maintaining virtual machines, optimizing resource allocation, ensuring high availability, and implementing backup and disaster recovery solutions. The engineer will also troubleshoot virtualization issues and collaborate with other IT teams to integrate these technologies into the overall infrastructure. Cloud Services Management Engineer II, Systems must be proficient in administering and optimizing cloud services, including Microsoft 365, Azure, and AWS. This includes provisioning resources, configuring cloud environments, monitoring performance, and ensuring security. The role involves monitoring cloud infrastructure, implementing automation scripts, troubleshooting issues, and collaborating with development teams to integrate cloud solutions into applications. Scripting Languages Engineer II, Systems is expected to utilize scripting languages such as PowerShell, Bash, and Graph to automate system administration tasks, streamline workflows, and enhance operational efficiency. This includes writing scripts for monitoring, configuration management, and deployment processes, as well as troubleshooting and modifying existing scripts to meet evolving business needs. Backup and Recovery Solutions Engineer II, Systems is responsible for implementing, managing, and optimizing backup and recovery solutions across various systems. This includes configuring backup schedules, ensuring data integrity, performing regular test restores to validate backups, and troubleshooting issues that arise during the backup process. The engineer will document procedures and provide training to team members on best practices for data protection. Security Best Practices and Compliance Standards Engineer II, Systems is expected to follow security best practices across all systems and applications. This includes conducting regular security assessments, applying patches and updates, configuring firewalls, managing access controls, and ensuring compliance with industry standards such as ISO 27001 or NIST. The engineer will develop and document security policies, monitor logs for suspicious activity, and respond to security incidents in a timely manner. Monitoring Tools Engineer II, Systems is responsible for implementing, configuring, and maintaining monitoring tools such as Dynatrace and PRTG. This includes setting up alerts for performance issues, analyzing logs to identify potential problems, and ensuring that all systems are monitored effectively to prevent downtime. The engineer will optimize monitoring configurations to align with best practices and organizational needs. Communication Skills Essential for the Engineer II, Systems role as they enhance collaboration within teams and improve client relationships. Effective communication ensures projects are aligned with organizational goals, reduces misunderstandings, and fosters a culture of transparency and trust, ultimately contributing to the successful delivery of IT solutions that meet business needs. Team Collaboration Crucial for the Engineer II, System role as it fosters a cooperative work environment that enhances productivity and innovation. By working together seamlessly, team members can leverage diverse skills and perspectives, leading to improved problem‑solving and faster project delivery and supporting Concentra's commitment to excellence in IT services. Problem Solving Effective problem solving is crucial for the success of the Engineer II, Systems as it directly impacts system reliability and performance. By resolving issues efficiently, this role contributes to minimizing downtime, enhancing user satisfaction, and supporting the overall operational goals of Concentra's IT Organization. Time Management Effective time management is crucial for the Engineer II, Systems as it directly impacts the team's ability to meet project deadlines and maintain system uptime. By managing their time well, the engineer contributes to improved operational efficiency, enhances team collaboration, and supports Concentra's goal of delivering reliable IT services that align with business objectives. Attention to Detail By ensuring configurations are accurate and identifying potential issues early, this skill helps maintain operational efficiency and minimizes downtime, supporting the organization's goal of delivering high‑quality IT services that meet both internal and external client needs. Customer Service Orientation Customer Service Orientation is crucial for fostering positive relationships with internal stakeholders and enhancing user satisfaction. By prioritizing user needs and ensuring effective communication, the Engineer II, Systems contributes to a collaborative work environment that supports productivity and operational efficiency. Critical Thinking Critical thinking is essential for the Engineer II, Systems as it enables them to approach problems methodically and devise effective solutions, ensuring systems operate efficiently and minimizing downtime. Adaptability to Change Adaptability is crucial for the Engineer II, Systems as it enables the individual to respond swiftly to the dynamic nature of IT environments, ensuring the team can pivot in response to business needs and technological advancements, ultimately contributing to improved service delivery and operational efficiency. Interpersonal Skills Crucial for the Engineer II, Systems role, these skills support effective teamwork and communication within the IT organization. By enhancing collaboration and understanding among team members and clients, they contribute to improved project outcomes and customer satisfaction, aligning with Concentra's goal of delivering high‑quality IT solutions efficiently. Physical/Mental Requirements While performing the duties of this job, the employee is continuously sitting for extended periods, frequent walking, and occasional standing. The employee is continuously required to use hands and fingers to feel, handle, or operate PC, office equipment and other equipment. Due to the nature of this position, an employee can expect heavy computer usage requiring wrist flexion/extension for at least 8 hours per day. Occasional stooping, pushing, pulling, reaching, overhead reaching, and climbing are part of the performance of work. The employee must also listen and understand instructions, have conversations with staff, customers, management, etc., and detect sound. Hearing within the acceptable range for telephone and in‑person contacts. Normal or corrected vision to acceptable levels for office work. The employee must also lift/carry up to 10 pounds. The mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. In this position, the employee may be under pressure on a routine and frequent basis to meet various deadlines, contact with people in stressful and unpredictable situations and to handle confidential and sensitive information and situations with care. Travel is not required for this position. Benefits 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off & Extended Illness Days Offered Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts Equal Opportunity Employer Concentra is an Equal Opportunity Employer, including disability/veterans. Concentra provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, pregnancy, protected veteran status, disability, or other protected categories. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex, or any other basis protected by federal, state or local fair employment practice laws. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is a champion of diversity, equity, and inclusion within the workplace and is committed to fostering a culture. #J-18808-Ljbffr Concentra