Bilingual French Government Contract Operations Specialist

Bilingual French Government Contract Operations Specialist The Government Contract Operations Specialist works closely with the Service Sales team to support service contracts for preventive maintenance and equipment repair across North America. In this role, you’ll help prepare and review quotes, create and manage orders, and support contracts from start to finish—playing a key part in delivering a great customer experience. Responsibilities Coordinate and administer all phases of service contract management, including developing, designing, and creating service proposals and bid solutions in compliance with corporate policies. Perform detailed contract reviews to ensure pricing, terms, and solutions meet corporate, government, and regulatory requirements. Analyze complex contract requirements, special provisions, approvals, and pricing structures to ensure compliance with applicable laws, regulations, and policies. Partner with Sales to provide guidance on alternative options and operational requirements for customer deliverables. Manage contract execution activities including order processing, invoicing, warranty creation, entitlement issues, contract modifications, reconciliations, and fiscal close support. Support dispute resolution while ensuring alignment with customer and finance requirements. Serve as a point of contact for internal and external customers, leveraging strong knowledge of departmental systems, tools, and procedures. Collaborate cross‑functionally to streamline processes, manage competing priorities, and deliver high‑quality support. Actively contribute to team and business success by supporting teammates, maintaining strong partnerships with Sales, and participating in continuous improvement initiatives. Provide coaching as needed, escalate issues appropriately, and support broader business objectives. Qualifications 3+ years of experience in sales support within a customer service and/or proposal development environment. Bachelor's degree in business or related field preferred, or equivalent experience. Passion for customer experience and operational excellence, with a proactive approach to taking on new responsibilities and sharing best practices. Strong communication and interpersonal skills, able to advocate for change and maintain a positive attitude in a fast‑paced environment. Strong organizational abilities, attention to detail, and proficiency in MS Office, SAP, and Salesforce. Capacity for independent decision‑making and problem‑solving. Bilingual proficiency in English and French (written and spoken) is required. Work Authorization US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work‑authorized visa, now or in the future. EEO Statement Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace. The company provides equal employment and advancement opportunities to all qualified employees and applicants without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. #J-18808-Ljbffr