Senior RevOps Administrator

Role Description

LucidLink's revenue team runs on Salesforce -- and right now, that Salesforce needs a skilled operator to take the wheel. Years of fast-moving decisions have left us with heavy customizations, a complex integration web, and data governance gaps that a growing company cannot afford to ignore.

As our first dedicated Senior RevOps Administrator, you will own the day-to-day configuration, data integrity, and access governance of Salesforce -- and over time, help us rationalize the broader RevOps tech stack. This is not a ticket queue or a maintenance role. It is a builder opportunity: assess the current state, fix what is broken, sunset what should not exist, and set a standard that scales.

You will work directly with our VP of Revenue Operations and partner closely with IT -- getting the space and trust to operate autonomously while having a clear escalation path for anything that crosses into engineering territory.

Key Responsibilities

• Own all declarative configuration of Salesforce: objects, fields, validation rules, flows, page layouts, and approval processes -- no custom code, no hand-offs for things you can build yourself.
• Design and enforce data access governance -- maintain least-privilege profiles, permission sets, and sharing rules so sensitive account and contact data stays protected, especially at employee off-boarding.
• Own CRM data quality: deduplication rules, field standards enforcement, regular audits, and proactive fixes for the issues we know we have and the ones we are about to discover.
• Manage the full Salesforce release cycle: assess platform updates, sandbox-test configurations, communicate changes to stakeholders, and deploy to production on a disciplined weekly cadence.
• Audit and rationalize existing customizations -- identify what can be replaced with standard Salesforce objects and build a migration roadmap with RevOps leadership.
• Serve as primary liaison to IT for any request that requires code, managed packages, API integrations, or sandbox management -- scope the handoff cleanly and follow through.
• Administer adjacent RevOps tools (Gong experience is a strong plus) and maintain a live inventory of all RevOps-owned systems, including contract renewal dates and integration dependencies.
• Create and maintain internal documentation for all configurations, processes, and change logs so institutional knowledge stays in-house and outlasts any contractor relationship.

Qualifications

• 5+ years of hands-on Salesforce administration experience in a B2B SaaS or high-growth tech environment (8+ years preferred -- we will assess depth, not just tenure).
• Salesforce Administrator certification (ADM 201) strongly preferred -- a meaningful signal of self-investment and platform commitment.
• Deep proficiency with Salesforce Flow and declarative automation -- you build without code and know exactly when to hand something to engineering.
• Strong grasp of CRM data models, user provisioning, access controls, data governance, and the lead-to-close sales process.
• Disciplined, documentation-first approach to change management -- careless Salesforce changes are how we got here; disciplined ones are how we get out.
• Excellent communication skills -- you translate technical changes for non-technical stakeholders and collaborate fluently with IT partners.

Preferred Experience

• Gong administration experience -- we are expanding our Gong footprint and this will become a meaningful part of the role.
• Background in Business Systems or IT roles that crossed over into CRM or RevOps administration.
• Experience supporting 50+ person sales organizations at a company in a similar growth phase.
• Familiarity with GDPR/CCPA data governance requirements within Salesforce.
• Experience auditing and rationalizing a bloated RevOps tech stack -- fewer, better-integrated tools is the direction we are heading.

What we would like to see accomplished in the first 90 days:

• Complete a full Salesforce configuration audit -- document the current state, map the integrations, and flag the top 10 data quality or governance risks.
• Ship at least 2 meaningful improvements: access control cleanup, a deduplication rule, a flow that replaces a manual process -- something the team can see and feel.
• Establish a weekly release cadence with a change log and a simple stakeholder communications template.
• Build strong working relationships with RevOps and IT -- know who to call for what, how decisions get made, and who the real stakeholders are.
• Own a prioritized backlog of the next 6 months of improvements, reviewed and signed off by RevOps leadership.

About Our Team

You will sit within a lean Revenue Operations team, working directly with our VP of RevOps -- a fast-moving function in a critical build phase. The team includes a Revenue Enablement lead and commissions expertise, supported historically by a third-party operations partner that you will be helping to replace. We make decisions fast, own our lanes completely, and genuinely care about doing things right -- not just done.

How You'll Make an Impact

Every deal LucidLink closes flows through Salesforce. Every rep that joins, every account we land, every pipeline call we run -- it all touches the CRM you will own. Getting Salesforce right is not back-office hygiene here; it is foundational to how we scale from 230 people to 500. You will be the person who builds that foundation -- and you will know it mattered.

This role is not for you if

• You expect a fully defined scope or a team underneath you -- this is a solo builder role and full ownership comes with the territory.
• You are not comfortable in an environment with legacy tech debt, ambiguity, and fast-moving priorities that do not always wait for you.
• You would rather wait for problems to be reported than proactively find and fix them before they become someone else's fire.
• You see documentation and change management as administrative overhead -- here, they are the actual job.

Interview Process

• Stage 1 — A conversational intro where we learn about your background and you get an honest picture of the role, the team, and what success looks like.
• Stage 2 — A deep-dive on your Salesforce experience -- expect real-world scenarios around data governance, access controls, and org cleanup, not trivia.
• Stage 3 — A peer conversation focused on how you think about the boundary between Salesforce admin work and engineering, and how you partner with IT.
• Stage 4 — A relaxed chat to make sure LucidLink is the right environment for how you work best -- and so you can ask the questions that matter to you.