Administrative Assistant

Administrative Support

Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, creates presentations, generates reports, and prepares and monitors invoices and expenses.

• Schedules meetings
• Makes travel arrangements
• Plans events
• Completes management expense reports
• Responds to inquiries in writing and or verbally
• Pulls monthly reports
• Enters contract details into information system and maintains other related documents
• Orders and checks memorial to ensure accuracy
• Processes annual funeral home and cemetery license renewals
• Codes and scans invoices
• Processes accounts payable and other accounting support transactions
• Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team members
• Schedules call-in appointments for Sales
• Files and maintains customer information
• Maintains office and facility supplies as well as fax machines, copiers and network printers
• Prepares daily schedules
• Administers HR processes including new hire paperwork, background checks and bonus processing
• Maintains processes to ensure compliance with policies and procedures including SOX administration and audit
• Trains others on policies, procedures and new company initiatives
• Maintains a friendly attitude offering assistance and guidance to all persons entering the location

Minimum Requirements

Education

• High school diploma or equivalent

Experience

• 3 years of experience working in a customer-focused and fast-paced professional environment

Knowledge, Skills and Abilities

• Must have advanced computer, internet and word processing (typing minimum of 40 – 60 wpm) skills
• Working knowledge of office equipment including calculators, copiers, printers, fax machines, telephone console
• Ability to handle confidential and sensitive information with discretion
• Effective communication skills, both orally and in writing
• High level of compassion and integrity
• Ability to follow instructions and work with minimal supervision